Processing Consultant

hace 2 días

Barcelona, España CIBT A tiempo completo

**Opportunity at CIBT**:
We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.

**Position Overview**:
CIBT Processing Consultants coordinate visa, passport, and related services that are initiated through CIBT Consular Services, with the utmost professionalism, expert advice, and responsiveness. Customers may include multinational corporations, government, travel and leisure industry, and individual customers. Offering superior service, our Processing Consultants take ownership of the client relationship and serve as dedicated points of contact for visa and passport processes, ensuring travel documents are obtained as easily and as quickly as possible.

**Responsibilities**:

- Provide current and accurate information regarding visa and passport requirements, processing, and delivery, creating a superior experience for the Consular customer that encourages continued processing with CIBT rather than direct submission
- Provide customer with real-time updates throughout the process
- Develop expert skill in visa and passport processing, maximizing efficiency and productivity
- Work closely with CIBT teams such as Processing, Dispatch, Liaison to ensure seamless process
- Build a dedicated and expanded customer base; educate customers about added-value products that may benefit them; demonstrate initiative in providing solutions and resolving client issues
- Document information in CIBT secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
- Stay abreast of all product/service enhancements, system updates, and changes to requirements
- Assist colleagues and other teams as requested
- Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
- Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s strong ethical culture

**Requirements**:

- Bachelor Degree with two years’ experience or equivalent
- 1-3 years’ experience; highly desirable: experience in travel, hospitality or embassy/consulate relations
- Fluency in written/spoken Spanish & English
- Exceptional communication and interpersonal skills
- Strong client service mentality
- Solutions-focused with excellent attention to detail and accuracy
- Proficiency with computer software; aptitude for learning new programs
- Strong organizational and time management skills
- Ability to handle high volume while maintaining high level of productivity
- Ability to problem solve, analyze information and provide solutions

Equal Employment Opportunities: As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

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