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Customs Brokerage Agent
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Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, “You’d be surprised how far we’ll go for you.”
Global logistics excellence through rich industry expertise, best-in-class customer service, and leading-edge technology
- +22,000 trained professionals
- +357 locations worldwide
- +60 Countries
- 6 Continents
- Globally unified systems
**Job Description**:
**Scope of Position**:
Ensure the proper and timely movement and clearance of freight, while providing an
exceptional customer service within the Customs Brokerage department.
**Major Duties and Responsibilities**:
- Ensure smooth and timely customs process flow.
- Ensure accurate and timely client billing.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfil
our customers’ instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
- Assist with verification of customs declaration information and the submission of such to the customs authority.
- Track and trace Customs files.
- Interact with customs authorities to address any issues/questions that may arise during the clearing process.
- Attend any customs inspections or present documents to customs authorities when such are requested.
- Act as the liaison between the customs authorities (or other government agencies and customers)
- Ensure timely customs clearance of cargo to customer for Import and Export shipments.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with customs officers.
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external
government regulations (eg. OEA) or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods.
- Meet KPI standards, as per the company’s procedures.
**Qualifications**:
- 1 year related experience and/or training; or equivalent combination of
education and experience in CUSTOMS
- Good knowledge of customs brokerage process and system essential
- Good knowledge of customs legislation, especially with regards to classification, valuation and origin.
- Understanding of ocean and air documentation process.
- Knowledge of air, road and ocean transport.
- Good knowledge of incoterms
- Effective interpersonal skills, including proven abilities to listen, comprehend,
effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organisational skills.
- Good computer skills (Excel, Word, PowerPoint).
- Hazardous Materials certification (preferred).
- ** Fluent in English.**
Additional Information
**Benefits**:
- Good Environment
- Health Insurance + Dental Coverage
- Training and Education Program
- Career Plan
- Stock plan offered
