IT Support Technician

hace 2 semanas

Molins de Rei, España American IT Systems A tiempo completo

**Job Title - IT Support Technician (Network and END USER Support)**

**Job Location - Barcelona, Spain (Fully Onsite from day 1)**

**Type - Full Time Permanent Job**

**NOTE - Fully Onsite from day 1, No REMOTE or HYBRID Options**
- Analyses and resolves information system issues related to the desktop computing environment,
- **Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.**:

- Deploy other hardware requested through arranged collection in the **IT dept. or set up at the user’s desk.**:

- **Local asset management.**:

- Must have **strong understanding about VPN**:

- Support and assist users with JML (Joiner, mover leaver) process
- Support and maintain local conference and meeting room equipment
- To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
- resolved to agreed targets as defined in the Service Level Agreement (SLAs).
- Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
- Manage calls with 3rd party suppliers where necessary through to closure
- Escalate calls where necessary to the support manager, report on status of outstanding calls
- Builds relationships with other international support teams to create a cohesive support team
- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging,
- network upgrades, etc
- Consult with local business and senior leadership to evaluate support requirements and execution planning.
- Drive local optimization efforts by identifying service issues and implementing improvements by
- automation, self-service, and other measures.
- Support Audits related activities alongside other tech functions and business.
- Excellent technical knowledge in all key areas of EUS technologies, e.g.
- Windows and Mac OS
- Microsoft Office 2016, Office 365 & Teams
- iOS and Android devices
- Hardware and Peripherals
- Mobile devices

**Skills about**
- Call Management Systems, especially Service Now
- Teams conferencing and enterprise voice
- Audio visual systems (TV/Projector systems) and conference technology
- SCCM
- Basic Network Skills
- ITIL certified
- Experience in working in an international environment

**Personal Skills**:

- Ability to communicate effectively with members of the **support team, customers and 3rd parties**:

- Ambitious and articulate with a desire to progress their career
- Excellent customer service skills
- Well, presented
- Ability to stay calm under pressure, Organized approach to work
- Ability to manage multiple tasks at the same time
- Positive and adaptable attitude, Collaborative workstyle
- Spanish and English Language Skil

Pay: 20,000.00€ - 30,000.00€ per year

  • Help Desk Support Specialist

    hace 1 semana

    Palas de Rei, España Triton Technical A tiempo completo

    Company InformationPor favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative...

  • IT Support Technician

    hace 2 días

    Cornellà de Llobregat, España SCI – Serviclients Informatica A tiempo completo

    Cornellà de Llobregat - Posted on 17/12/2024 Ref. F2412171 **Number of vacancies**:1** We are looking for an IT Support Technician to work on a project until at least May 2025 and in hybrid mode (2 days office, 3 teleworking), at a client in Cornellà de Llobregat. **Essential Requirements** - **Minimum training: intermediate level in one of the IT...

  • Information Technology Support Technician

    hace 5 días

    Santiago de Compostela, España Sharp Brains A tiempo completo

    Job Details:Position: IT Support Technician L1 (On-site)Role Type: BackfillWorking Days: On siteContract duration: 1 year (extendable)Contract Type: Freelance / B2B contractExperience Required: More than 3 years IT Support.Site Address: Madrid, SpainRole – Onsite Deskside Support (L1/L2) Key Responsibilities:1. Provided end-to-end technical support for...

  • O365 Support Technician

    hace 2 días

    Cornellà de Llobregat, España SCI – Serviclients Informatica A tiempo completo

    Cornellà de Llobregat - Posted on 17/12/2024 Ref. F2412172 **Number of vacancies**:1** We are looking for an O365 Support Technician to work on an open-ended project in hybrid mode (2 days in the office, 3 days teleworking), at a client in Cornellà de Llobregat. **Essential Requirements** - **Minimum training: higher degree in one of the IT...

  • Information Technology Support Technician

    hace 3 semanas

    Brea de Aragón, España Avaso Technology Solutions A tiempo completo

    Job Opportunity: IT Support Technician at AVASO Technology Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.Location: Zaragoza, Spain Employment Type: Independent contractor Experience: 4+ years Company Overview : AVASO Technology is a global leader in providing IT...

  • Senior Client Support Technician

    hace 4 semanas

    Santiago de Compostela, España Triton Technical A tiempo completo

    Company Information¿Es usted el solicitante adecuado para esta oportunidad? Descúbralo leyendo el resumen del puesto a continuación.Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we...

  • Senior Client Support Technician

    hace 4 semanas

    Antas de Ulla, España Triton Technical A tiempo completo

    Company Information Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud. Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy,...

  • Senior Client Support Technician

    hace 7 días

    Santiago de Compostela, España Triton Technical A tiempo completo

    Company Information¿Es usted el solicitante adecuado para esta oportunidad? Descúbralo leyendo el resumen del puesto a continuación.Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we...

  • Advanced Support Technician

    hace 6 días

    Santiago de Compostela, España Jordan martorell s.l. A tiempo completo

    ¡Únete a Netex como Advanced Support Technician!Somos una empresa gallega del sector e-learning con presencia nacional e internacional. Desde 1997 desarrollamos tecnología para conectar y compartir el conocimiento de las personas a través de experiencias de formación innovadoras. Creamos plataformas, contenidos digitales y soluciones de aprendizaje que...

  • Advanced Support Technician

    hace 1 semana

    Fontes (San Xorxe De Iñas-Oleiros), España Netex Learning A tiempo completo

    ¡Únete a Netex como Advanced Support Technician!Somos una empresa gallega del sector e-learning con presencia nacional e internacional.Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.Desde 1997 desarrollamos tecnología para conectar y compartir el conocimiento de...