Cnv-op010401-service Readiness, Associate

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

**Local Service Readiness Lead**

**Main responsibilities**:

- Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape
- Define and maintain local Project Plan (MS Project and Smartsheet) and RAID log. Identify and communicate risks
- Help client understand the implementation methodology: what are we implementing, when and how (phases and deliverables).
- Onboard BAU operational team in the project
- Prepare Payroll Calendar and Trusted Source List
- Provide needed accesses to client and Operations team members
- Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc).
- Coordinate and lead client and BAU Operations trainings to ensure readiness for go live
- Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
- Direct and plan the work, objectives, and resource models for transition to Operations activities
- Identify and communicate project risks.
- Escalation point
- Monitor delivery of the transition within agreed scope, quality, time, and budget
- Prepare and conduct hypercare period
- Main goal: successful transition from Project to BAU services for client and Operations teams.

**Requirements**:

- At least 3 years in HR/Payroll outsourcing - implementing or operating
- Fluent English required
- Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook.
- Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.
- Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.
- Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities.
- Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.
- Commerciality - Be commercially aware and adhere to Alight Way
- Technical - Understand the technical solutions required to deliver

**Our commitment to Diversity and Inclusion**

Alight believes **diversity should be visible, valued, and sustained** throughout the organization. And we’re committed to enabling an **inclusive culture of belonging** that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her re