Senior Customer Success Manager

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
The Opportunity
From the moment you wake up until you go to bed, think about the media you consume, the ads you see, the apps you use, the websites you browse, and the online shopping you do. Most likely, every interaction and experience was influenced by an Adobe product. We have a fantastic opportunity for a Senior Customer Success Manager to join our team based in Madrid and Barcelona. At Adobe, our Customer Success team is dedicated to delivering outstanding experiences and driving value for our customers. We achieve this through three core pillars: Partnership, Adoption, and Value Realization. Our CSMs increase value and ROI in complex accounts by building partnerships, advising strategy, and collaborating with teams and customers to accelerate value. As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.
What You’ll Do
Lead customers through digital transformation with a clear view of customer objectives and key performance indicators
Establish a comprehensive strategy for managing your account portfolio, ensuring that customers realize the maximum value and return on investment from their Adobe solutions and services.
Account strategy planning and building clear success plans to increase solution adoption and usage, drive dedication, advocacy and minimize customer attrition
Lead customers with industry expertise and standard methodologies on efficient utilization to meet their specific business objectives
Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the Europe
Track accounts’ performance and lead critical blocking issues with clear execution plan and aim to get closure
Provide thought leadership & industry expertise to the customer success organization, our clients and Adobe’s European Customer Success team
What you need to succeed
Bachelor’s or Master’s degree or equivalent experience
Strong experience in Digital Marketing Solutions and knowledge of the Adobe’s competitive landscape
Proven efficiency in managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor
Proven experience driving customer retention initiatives, achieving high retention rates and customer happiness (NPS)
Strong communication skills (English)
Tenacious, personable, high confidence and results oriented with a focus in exceeding client expectations
Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations and the ability to collaborate effectively across different departments
At Adobe, you'll be immersed in an outstanding work environment that is recognized around the world. Adobe is an equal opportunity employer. We hire dedicated individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.