Drives Service Operations Manager

hace 14 horas

Barcelona, España ABB A tiempo completo

**Drives Service Operations Manager**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
In this role you will lead the Operations for Drives Service at local level, with full accountability of running the day-to-day operations and to overachieve customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash), in an extended value chain and at the lowest total cost.

**Your responsibilities**:

- Creates, implements, and reviews the operations strategy for the designated area, based on the overall service business strategy and is accountable for its relentless execution.
- Accountable for a sustainable and effective E2E value chain for their own area of responsibility (from customer to supplier and from order to delivery of services, products, and projects).
- Accountable for operational risk management and validating and improving reliability and effectiveness of business operations.
- Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.
- Drives performance of the operational service activities by following up Key Performance Indicators (KPI) and accordingly driving corrective actions.
- Ensures effective planning and allocation of resources in accordance with standard processes, procedures, and safety guidelines.
- Guides, motivates, and develops direct and indirect reports. Accountable to build an effective, capable, and high-performing organization.
- Implements and sponsors Health, Safety & Environmental (HSE), integrity, and all other business compliance standards and regulations across their own area of responsibility.

**Your background**:

- 5 years of experience in industrial/service operations, working as coordinator or manager.
- Sound knowledge of Process improvement and optimization, and Project Execution\Operations Management.
- Deep experience managing teams; building an effective, capable, and high-performing organization.
- High focus on general customer centricity and satisfaction practices.
- Used to KPIs management, P&L responsibility, and negotiation capability with peers and senior management.
- High Spanish and English capabilities.

**Benefits**:

- Canteen
- Flexible work practices
- Company mobile phone
- Wellbeing program
- Employee Share Acquisition Plan

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