Claims Handler for Iberia

job description:
**The Role**

As the Claims HANDLER you will deliver a high quality service to the Hiscox clients and their brokers; whilst maintaining and enhancing the Hiscox reputation for its claims handling service. The role will imply managing a portfolio of claims assessing the size of the claim, its potential severity and dealing with same in a proactive manner. The emphasis is on providing a deep technical expertise in claims that could have a high impact in the company, and handling fast track claims -depending on the portfolio requirements-, yet extremely customer focused, whilst managing indemnity spend.

As Claims Handler Spain and Portugal you will report to the Claims Manager

**Key Responsibilities**

**Spain** Claims Handling (80%)**
- To handle a portfolio of claims for Professional and Commercial products (PI, D&O, Cyber, material damages and others) in a proactive manner within set service levels and accordingly with the European Claims Underwriter Guide (ECUG). Both, high technical and fast track claims will be under its responsibility, depending on the portfolio grow and the department needs.
- To assess the severity of a claim and decide on the right course of action, including the involvement of experts or colleagues where required.
- To negotiate and settle claims with your authority fairly and promptly.
- To build relationships and gain confidence when handling claims from external parties such as brokers, external providers and internally.
- Being 100% customer and indemnity focused and comfortable with the Hiscox claims handling philosophy.

**Administrative & Management (20%)**
- Becoming an expert managing the Claims Management System (CMS).
- Providing reports to the Claims Manager, the Group Claims team and the business on a periodically basis and ad hoc basis depending on specific losses or events as well as giving an overview of the portfolio of claims including key trends and issues.
- Reviewing and cleaning the portfolio when required.
- Managing the external providers, being their referral (within its claim authority), controlling their quality, and performance, and referring to the claims manager when there are deviations.
- Participate in different team projects to improve efficiencies, expenses controls, innovation, wordings reviews, etc.

LI-CN1

person specification:
You will ideally:

- Bachelor of law.
- have excellent written and verbal communication skills in both Spanish and English are required.
- be flexible, creative, proactive and innovative - does not accept the status quo.
- be highly results driven, with the energy and determination to succeed in a very fast paced environment where the pace of response and leadership is critical to success.
- You will have good organisational and analytical skills and the ability to work in a methodical manner and meet deadlines.
- And respectful with all stakeholders: team, brokers, customers...looking always to keep a good relationship and work environment.

**Professional**
- 3-4 years of experience working in a claims department managing professional and general liability, and material damages’ claims portfolios. Having experience in civil liability is a must.
- be able to fully discuss and analyse in depth, legal issues related to the management of a claim and to take decision on it within your claims authority.
- you will be able to demonstrate an understanding of what ‘customer focus’ means on a practical day to day basis, and a desire/drive to deliver this.
- able to understand the implications for the bottom line of your actions and maintaining our Claims philosophy.
- willing to grow within the company and to take on more responsibility as built trust.

**What you should be aware of**:
Hiscox Spain is growing very fast. We are recruiting to perform much better and give a better service to our stakeholders. Our brand is paramount for us and key to grow in Spain.

**Career Progression**

In the earlier stages of your career at Hiscox, success will be rewarded by organic growth of Spanish business and brand awareness. In the longer term you could move into a deeper role in claims as the country grows or move to other business unit, depending on the business need.

**Why Hiscox?**

This is a fantastic opportunity to join Hiscox during a time of focused growth where you will have the remit to make a real difference.

Hiscox offers an environment where you are encouraged to grow with the team and this is an exciting time to be joining this fast growing organisation. There will be plenty of opportunity for on the job career development within a supportive environment.

LI-CN1