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Sustainability Customer Adoption Unit
hace 2 semanas
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**PURPOSE AND OBJECTIVES**
The hiring unit for this position, the Sustainability Customer Adoption Unit (SCAU) is part of SAP’s Sustainability Growth Unit (SGU). The mission of the SGU is to enable a sustainable economy, by including sustainability in the ERP and helping customers on their sustainable e2e-transformation journeys.
The Sustainability Customer Adoption Unit (SCAU) contributes to this mission by focusing on the adoption of SAP’s Sustainability cloud solutions and driving continuous customer success, with a growth mindset on cloud-first and scalable approaches.
The SCAU is a global unit and comprised of two teams: Adoption Services and Adoption Care. The open position of Adoption Services Senior is part of the Adoption Services team.
The team focuses on:
- excellent project delivery for (early) sustainability customers, i.e., implementation services from scoping to go-live, with focus on time-to-value and customer satisfaction;
- support of adjacent customer success tasks where (sustainability) services knowledge and experience are needed:
- Pre-sales and activation support, incl. deeper exploration conversations with prospects, demo set-up and presentation, RfP input or services sales support incl. services scoping
- Enablement (L4/5-level), incl. for other SAP stakeholders and partners, knowledge asset creation and orchestration of cross-regional sharing of global best-practices.
**EXPECTATIONS AND TASKS**
As a** Sustainability Adoption Senior** in the Adoption Services team, you are motivated to drive our success by securing long-term customer adoption & satisfaction, represented, amongst others, by a growing number of successful go-lives, renewals and expansion.
You will work in a global team and play an instrumental role in (non-exhaustively):
- supporting successful (early) implementation projects to create lighthouse customer cases globally
- transforming customer requirements and working out project / solution concepts as part of a fit/gap
- setting-up, configuring and activating the solution(s) in line to customer requirements and processes
- actively using existing AI use cases
- supporting an architectural evaluation by combining the customers’ system landscapes & processes with SAP’s current & future roadmaps
- working in tandem with the regional/local delivery teams, business development teams and/or partners, while building and sharing best practice
- driving product success by rolling-in customer requirements or project concepts to improve our sustainability solutions, and contribute to ready-to-use service packages
- supporting SAP solution stakeholders across product engineering, product marketing and GTM with robust solution knowledge
- providing foundational expertise in project management
**QUALIFICATIONS**
To drive these core tasks, you are someone who has:
a customer-centric mind set:
- to excel in project implementations aiming to become a trusted customer advisor
- to position and implement our products adapted to customer´s business processes and system landscape needs
- to collect and channel customer feedback back to product development to improve our sustainability solutions
a functional Sustainability solution understanding:
- ideally, with experience in one or more of the areas below:
- ESG Reporting solutions (such as SAP Sustainability Control Tower)
- Climate Action solutions (such as SAP Sustainability Footprint Management including SDX and/or SAP Environment Management)
- Circular Economy solutions (such as SAP Responsible Design and Production)
- Social Responsibility solutions (such as SAP EHS, SAP S/4HANA for Product Compliance)
- Analytics or data tools (such as SAP Analytics Cloud, SAP Datasphere and PaPM)
**WORK EXPERIENCE & ADDITIONAL SKILLS**
- 3-5+ years of working experience as SAP Consultant, in Pre-Sales or in Business Development
- customer-facing experience with solid understanding of SAP solutions, systems & system landscape
- ideally, 3-5+ years in Sustainability or a related field
- very strong commitment to learn and build your knowledge in the Sustainability area
- ability and willingness to undertake global travel
- pro-active and self-responsible working style
- team-player, results-oriented, with a can-do attitude
- communication skills to convey complexity in an understandable and convincing manner
- foundational skills in project management
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