Service Technician. Mes

**Service Technician**

**Job Summary**

**Duties and responsibilities**
- Delivers servicing installation, maintenance and repair activity toqualityand safety standardsand according to standard work routines, focusing on delivering key performance metrics
- Actively seeks opportunity to drive controlled continuous improvement, identifying and communication process improvement opportunities, so they can be considered for implementation across the whole service footprint
- Represents Survitec professionally during customer interactions and uses extensive product knowledge to understand and answer technical questions regarding service requirements
- Help specialists set up and test new products or processes; installs complex systems according to training and competence level, seeking guidance and support where needed
- Carries out preventive maintenance inspections, identifying and diagnosingany requirement for equipment and systems emergency repairs
- Developsknowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtainsauthorisation from a supervisor or manager for any exceptions from mandatory procedure
- Works with Service Operations Manager to devise own monthly schedule, ensuring appropriate operational manpower
- Follows Survitec Health, Safety and Environmentpolicies, procedures and mandatory instructions; identifiesand mitigatesrisksto safeguard the environment and the wellbeing of self and others
- Developsown capabilities by participating in assessmentand development planning activities as well as formal and informal training and coaching; works towards competence in multiple product lines, to become part of a flexible service operations workforce
- Developsand maintainsan understanding of relevant technology, external regulation and industry best practices through ongoing educationand reading specialist materials
- Follows stores requisition processes to maintain accurate stock levels and records
- Works with business improvement colleagues to implement standard toolkit and uses experience and work knowledge to contribute to problem solving for process variance, identifyingroot cause and appropriate corrective actions
- Creates an environment where everyone in the team can live the Survitec Values
- Creates an environment where our people feel valued, appreciated and free to be who they are at work
- Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment

**Skills**
- Holds self and others accountable to meet commitments
- Builds strong customer relationships and delivers customer-centric solutions
- Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
- Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Makes good and timely decisions that keep the organization moving forward
- Plans and prioritises work to meet commitments aligned with Survitec goals
- Consistently achieves results, even under tough circumstances
- Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

**Experience and qualification**

Educated toHigh School level, with 4 GCSEs or equivalent

1 -3 years of job-related experienced enables the practitioner to operate unsupervised and at fully competent level in a minimum of one Survitec service product line

No formal management experience required for this role