Customer Success Executive

hace 1 semana

Barcelona, España BizAway A tiempo completo

**About BizAway**
Here at BizAway, we Deliver the Future of Travel.
- We are a solid international company with strong ambitions and great expertise. With a focus on
- sustainability, on a daily basis we support companies enabling them to improve their travel
- management through our constantly evolving services and solutions, always characterized by our
- tech attitude and smart and innovative processes.
- We know that success comes from People and deserves to be recognized.Proactivity and
- Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
- If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
- BizAway is the company you have been looking for.
- **We are looking for**
We are looking for a driven and enthusiastic** Customer Success Executive - French Speaking** (m/w/d), who desires to
- contribute to the growth and success of our Sales Team.
- **Your role in BizAway**
- Manage and grow a portfolio of existing clients
- Onboard new corporate clients of our platform, to make sure they are 100% up and running
- Craft high-level onboarding documentation like user guides, videos, training materials etc.
- Identify client growth opportunities and hit upselling targets
- Monitor and report existing and potential threats, to help us mantain our 0 churn rate
- Define Quarterly OKRs with the Customer Success Team Lead
- Work with the whole Sales Team in a positive feedback loop
- Proactively propose actions, strategies, and campaigns to improve internal processes and

enhance growth.
- **Your basic qualifications**
- Fluent level of English, and French
- 1+ year experience working in a B2B account management / customer success role
- Hunger: you are not afraid of challenges and you are eager to learn something new every day
- Proactivity: you actively propose value-creating solutions and are not afraid of mistake
- Flexibility: you are comfortable working in a fast-changing environment with few certainties

**We are also interested in**
- Previous experience in fast-growing start-ups
- Any other language is a plus

**Our offer**
✈A seat on a scale-up with skyrocketing growth
- Attractive compensation, including equity in the company
- Development of your entrepreneurial spirit, having the chance to implement real-impact
- business decisions
- Multicultural and international team
- Collaborative and smart environment to work and learn
- Free coffee to kick-start your day and free beers to celebrate together
- Remote work, flexible working policy and great offices in Europe

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