Sr Growth Business Analyst

If you're here, it's because you're looking for an exciting ride. A ride that will fuel your ambitions and make a difference in people's lives. At Glovo, we believe in paving the way forward together

**Not your usual app**. We are the fastest-growing multi-category delivery player in Europe, Africa, and Western Asia, where we operate in +3000 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales and over 20M customers get their good delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

**What makes our ride unique?**

**Our culture and strong values.**
- We have an ''office-first'' culture and we place collaboration at the center of everything we do
- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift
- We work hard and have fun along the way. We also celebrate the wins (a lot).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

**Our career development philosophy.**
- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams
- We embrace opportunities to move the needle and make an impact beyond our scope.

**Our commitment to being a force for good.**
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision**:To give everyone easy access to anything in their cities. **And this is where your ride starts.

**YOUR MISSION**:
Reporting to a Global Growth leader, you will be part of a multicultural A-team of high-achievers with a **huge impact** in the company, aiming to deconstruct, synthesise, and push initiatives to drive best-in-class customer experience. Ownership and responsibilities will be given to you from Day 1.

You will be thrown at different data challenges where you'll be responsible for **figuring out intricate sets of information and translate them into actionable insights**. The learning curve will be steep as this role entails understanding all the levers of customer retention. An **insatiable curiosity for deciphering complexity** **and problem solving **is key to be successful in this role.

The team is by nature **cross-functional**, so a significant amount of time and energy is spent collaborating with multiple departments from Operations and Customer Service to Finance, Strategy, Growth and Tech.

**THE JOURNEY**:
Master Glovo Data
- **Lead all data related queries** by conducting exploratory analysis via SQL (occasionally python), including analysing data, isolating and diagnosing the problem and resolving the issue.
- **Convert data** into insights in order to support **business decisions.**:

- Design, publish and maintain **dashboards** and visualisation tools to facilitate reporting.
- **Liaise** with the remaining **data teams** - you will play a central, pivotal role in building reliable sources for data and insights.
- Continuously **propose strategic changes and optimizations** to the way we track, maintain and use data.

Be a key asset for strategic decision making
- Provide **key support to senior management and leadership team **(i.e. VPs, GMs, Directors) in strategic decision making by providing key intelligence.
- Analyse, comprehend and translate **customer behaviour** from data in order to improve the company's understanding of it in the short, mid and long term.
- **Lead the analytical workstream** of the team's internal consulting projects (e.g. exploring new areas, deep diving on known issues) with the goal of gaining insights and/or identifying root causes and/or coming up with brand new ideas for strategies and solutions.
- Track and report growth** KPIs & performance.**

**WHAT YOU WILL BRING TO THE RIDE**:

- 3-5 years of experience in business analytics or similar role.
- **SQL proficiency as **mandatory** requirement.**:

- Knowledge in R, Python, looker, Google Analytics, BI Tools are considered a plus.
- Bachelor or Master degree in Engineering, Computer Science, Statistics, Mathematics, Physics, Economics, Business Management, Business Intelligence, Business Analytics, Business Management or similar.
- Great business knowledge,