Front Desk Agent

**_“The world is yours with Meliá”_**

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?

**_ FRONT DESK AGENT_**

**Meliá Orlando Celebration Hotel**

**Celebration, Florida**

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**In a company as large as your world, all that is missing is YOU.**

**Essential Duties**:

- Check-in and check-out hotel guests in a timely and professional manner.
- Process all payments according to established procedures.
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, and provide information on hotel services and room location.
- Answer telephones in a prompt and courteous manner.
- Up-sell rooms when possible, to maximize hotel revenue.
- Accurately process all credit card transactions in accordance with established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints.
- Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Book guest reservations for individuals that are requested either by phone or from within the hotel.
- Process cancellations, revisions, and information updates on changes.
- Perform other duties as assigned.
- Record incoming packages, mail and promptly notify guests.
- Be an Ambassador of our Meliá Rewards loyalty program (sign up, grant benefits and redeem points).

**_General Duties_**
- Know your work schedule and follow it with a high degree of reliability.
- Maintain a clean, neat, and orderly work area.
- Utilize protective equipment, when applicable.
- Promote the hotel through goodwill, courtesy, and a positive attitude.
- Continue to learn and grow in your position.
- Comply with hotel policies, procedures, uniform and grooming standards.
- This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V_

**Minimum Requirements**:

- Front Desk/Guest Services Agent experience at a hotel/resort preferred
- **Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays**:

- Must be able to read, write and speak English._ Other languages preferred_.
- Ability to understand guests' service needs.
- Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
- Ability to focus on details.
- Ability to work cohesively with co-workers as part of a team.

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._
- We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this