Order Management Support Intern

**Posted Date**:

- Sep 16, 2024**Workmode**:

- HybridAt Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

**About The Role**

To provide valuable support to the order management team to support the profitable and sustainable growth of Boston Scientific ensuring smooth and efficient order processing. The intern will gain hands-on experience in order management processes, systems, and customer interactions by utilizing order entry systems like EDI, OCR view, Ecommerce. In fact, by facilitating order tracking and resolution of order related issues, the intern will gain in-depth knowledge of the customers’ hurdles and assistance needed to reduce their automation gap. The hands-on experience will be enriched by analysis work on customer’s digital profiling and segmentation, to make customized proposal to support them to enhance their automation level and reach their sustainability goals.

**Your Responsibilities Will Be**
- Learn and familiarize oneself with automation tools such as EDI and Esker through guided training sessions and self-directed learning.
- Support the implementation of new configurations of the tools through master data uploads, testing and documenting best practices with careful supervision from the order management team.
- Collaborate with cross functional teams to translate new functionality or feedback on support requests.
- Explore the adaptation of AI related to order management to improve process and gain efficiencies.
- Data analysis of customers’ order entry history and support requests, to build customers’ digital profile and segmentation of different clusters
- Provide custom-made solutions/paths to improve automation level and efficiency of his order-to-cash process in alignment with customer’s sustainability goals.

**What Do We Look For In You**
- Enrolled in a Bachelors or Master degree program, Engineering, Information Systems or computer science
- Strong interest in automation technologies and willingness to learn new tools and concepts.
- Self-starter: ability to effectively prioritize, manage multiple tasks and complete assigned tasks with mínimal direct supervision.
- Effective communication and interpersonal skills, ability to collaborate with team members.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate with both technical and non-technical users orally and in written format.
- Keen attention to detail and accurate data entry.
- Language required: Fluent English
- Sharp, fast learner with a curiosity and aptitude for technical learning.

**What We Can Offer To You**
- 12-month paid internship (1000€ gross per month + tickets restaurant);
- Working in an international environment
- Attractive benefits package
- Inspirational colleagues & culture
- A team-oriented company culture
- Possibility to make an impact
- Fast Growing and innovative environment.

Location: our offices in Madrid, Spain: on a hybrid work mode schedule

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We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law._