Customer Success Manager with Italian

hace 2 semanas

Barcelona, España Tritium Software, S.L. A tiempo completo

ForceManager is the **sales** **CRM** for teams that are constantly on the** move**: they work with face-to-face sales (either with physical visits or video-visit) and report their sales activities from the **road**, in the **office** or at **home**. What makes ForceManager successful is that it makes life much easier for sales managers and sales reps. It is intuitive and easy to use; geolocation and Artificial Intelligence is integrated in the solution; and it generates high user adoption rates. We are **headquartered** in **Barcelona**, Spain, but our team is international, and we all **work remotely**. With more than 100 employees, we can proudly say that we have more than **1500 customers worldwide**.

**As a Customer Success Manager you will**:

- Act as a **Trusted Advisor** to our** Small and Mid-market customers** helping them achieve **business** **value** and **ROI** from their investment in ForceManager.
- Maintain high levels of **engagement** to ensure customer's **adoption** and **growth**.
- Build **strategy** for your accounts to drive **loyalty** and **avoid churn.**
- Develop a deep understanding of **customer goals** and **needs**
- Monitor customer usage **data**, **health indicators**, renewal **dates** and growth **opportunities** and translate into **strategies** for **success**.
- **Identify growth opportunities** to ensure expansion within your segment.

**What we need from you**:

- Bachelor’s or Master’s degree
- Previous **experience** working as a **Customer Success Manager** in a **B2B SaaS** or strong** sales B2B background**:

- Strong focus and experience in **renewals** and **improving adoption of SaaS tools**:

- Previous experience in **upselling** and **cross-selling will be a plus.**:

- Previous experience with Customer Success Tools
- **Technical** understanding of **SaaS concepts** will be a plus
- Computer savvy, love Technology
- Completely fluent in **Italian**, **English** and **Spanish is mandatory**. Other European languages will be highly valued.
- Ability to work **remotely** and within a **decentralized** **team**.
- Great communication and interaction skills
- Quick learner with positive attitude
- Client oriented attitude with willingness to go the extra mile

**We offer**:

- Work from anywhere **Remote first working policy.**:

- **Permanent contract** and an attractive professional career based on your professional experience and potential.
- **People and user-centric **environment **_#Ourusersarefirst_
- **Remote working compensation**:

- **Free Friday afternoons**
- **Gym **membership discount
- Private** Health Insurance** with AXA
- Weekly **language **lessons**:

- Employee and Customer **Referral programs.**:

- Monthly **online training, special talks, and fun **afterworks**.**
- Chance to be a** part of a culture** in which the **exchange of ideas and individual initiatives is highly encouraged.**_ #WeareONEteam_
- **Friendly and international team**. We love to get together in our Summer and Christmas amazing parties _#Wehavefuntoghether_

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