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Membership Customer Success Associate
hace 2 semanas
Company Description
- Work smart, have fun and make an impact_
**Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.
**Job Description**:
**Duties include**:
- Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximising retention
- Coordinate proactively with other business units to carry out the relevant aspects of the subscription cycle
- Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers
- Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts
- Develop trusted advisor relationships with key account stakeholders, and executives
- Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Prepare reports on accounts/market status
- Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.
As we ramp up the Select program, you may be required to participate in other Membership team activities.
**Qualifications**:
- 2+ years in an onboarding or account management, ideally in a B2B environment
- Passionate about excellent customer service
- Attention to detail and a clear communicator
- Passion for sustainability
- Bachelor’s degree required
- Fluent English and French
- Experience with Salesforce or CRM software preferred
- Proactive in suggesting, designing and implementing ideas and improvements
- Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes
- Team player
Additional Information
**Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.**
We offer competitive salaries and support personal growth from day one.
This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones In return for your expertise and energy, we offer:
**Working organization benefits**:
- Casual and very friendly work environment Hybrid work organization (from the office or from home)
- Flexible working hours
- Home office allowance program IT equipment allowance
- Working from anywhere policy (3 months per year)
- Opportunity to work in a truly international atmosphere
**Compensation benefits**:
- Base salary + variable compensation plan
- GRSP and TFSA matching program available
- Meals and Transportation Vouchers (Cobee card)
**Wellness and Healthcare benefits**:
- Health, Wellness, and Dental Benefits
- Life Insurance, Critical Illness, Accidental death, long-term disability insurance : 100% supported by the company
- Free virtual Yoga/Pilates
**More**:
- Employee referral bonus policy
- Paid employee volunteer day Paid moving day ( 1/year)
- Access to online learning library Virtual and in-person team building events
- Co working space with various services + opportunity to work in different locations (Europe and International)
A new job with purpose awaits you
**Can the hiring process be adjusted to suit my needs? Yes.**
**Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.
