Customer Service

hace 1 semana

Alicante, España Sonova A tiempo completo

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
- Alicante, SpainAlicante, Spain

Customer Service (Temporary)
- 161201

**About the role**
- Formando parte del equipo de Atención al Cliente, serás el punto de contacto clave para nuestros clientes, gestionando sus necesidades de acuerdo con los procedimientos de la compañía y colaborando estrechamente con diferentes áreas internas. A cambio de tu orientación al cliente, habilidades de comunicación y capacidad de organización, encontrarás un entorno colaborativo que impulsa tu desarrollo profesional y la excelencia en el servicio.

**More about the role**
- Atención telefónica para consultas, reclamaciones, incidencias y pedidos.
- Gestión y procesamiento de abonos administrativos en el sistema.
- Resolución de incidencias en coordinación con otros departamentos (logística, comercial, order entry, entre otros).
- Soporte a los delegados comerciales en la gestión con clientes y coordinación de envíos de material.
- Registro, seguimiento y resolución de incidencias en CRM (Salesforce), contribuyendo a la mejora continua.

**More about you**
- Formación media o superior en Administración Comercial o similar.
- Experiência mínima de 2 años en funciones administrativas generalistas y atención al cliente.
- Excelentes habilidades de comunicación, con orientación al cliente y atención al detalle.
- Capacidad para construir relaciones, trabajar en equipo y gestionar prioridades.
- Persona organizada, proactiva y orientada a la resolución de problemas y objetivos.
- Nível de inglés B2.
- Usuario/a medio de Office; conocimientos de SAP y CRM (Salesforce) valorables.

**More about what we offer**

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer

  • Dutch Speaking Customer Service Representative

    hace 1 semana

    Alicante, España Essence Coaching Group A tiempo completo

    Dutch Speaking Customer Service Representative Location: Athens, Greece Schedule: Monday -Sunday, 08:00 00:00 (rotational shifts) Salary: 1,500  Euro gross per month About the Job Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers...

  • Dutch Speaking Customer Service Representative

    hace 1 semana

    Alicante, España Essence Coaching Group A tiempo completo

    Dutch Speaking Customer Service Representative Location: Athens, Greece Schedule: Monday -Sunday, 08:00 00:00 (rotational shifts)Salary: 1,500  Euro gross per month About the Job Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers...

  • Customer Service con Francés

    hace 4 días

    Alicante, España Page Personnel España A tiempo completo

    Gestión de clientes internacionales. - Detección de necesidades y seguimiento de proyectos de ventas. - Soporte técnico y presentación de presupuestos. - Gestión de pedidos y coordinación de los mismos. Francés muy alto|Experiência en gestión de clientes internacionales - Nível de Francés muy alto, inglés valorable. - Experiência como Customer...

  • Customer Service Trainee

    hace 1 semana

    Alicante, España HAWKERS A tiempo completo

    **Descripción de la compañía**: WE ARE HAWKERS, JOIN THE HYPE! Hemos cambiado las reglas del juego creando producto de diseño y calidad a un precio justo. Una revolución del e-commerce que ha cambiado de una manera en la que las marcas y consumidores se relacionan entre sí. Pero somos mucho más que un producto, somos una mezcla de creatividad,...

  • Icelandic Speaking Customer Service Representative for Booking

    hace 5 días

    Alicante, España Cross Border Talents A tiempo completo

    Icelandic Speaking Customer Service Representat... Customer Support Advisor for Booking Icelandic + English Hybrid/Barcelona If you're empathetic, a good listener, and solution-oriented, this role is a great fit! Responsibilities: Support international travelers and accommodation partners Handle inquiries via email and phone Provide clear information on...

  • Customer Service

    hace 4 días

    Alicante, España Page Personnel España A tiempo completo

    El perfil deberá de realizar - Conocer las especificaciones del producto para así ofrecer un servicio específico a cada cliente. - Estar en contacto y dar respuesta a las solicitudes que los clientes tenga, mediante correo electrónico y teléfono principalmente, coordinándose con el resto del equipo de posventa. - Evaluar el grado de satisfacción del...

  • Customer Service Agent Swedish Speaking

    hace 2 días

    Alicante, España KGR A tiempo completo

    We are recruiting for an international company a Swedish speaking Customer agent **Missions**: - Communicate with customers through various channels - Be the first point of contact, update contact information, collect invoice, pre-onboarding, booking information and related requests - Ensure clients receive the highest level of service at any moment...

  • Customer Service Engineer

    hace 13 horas

    Cañada, Alicante provincia, España Domino Printing Sciences A tiempo completo

    **Job Title: Customer Service Engineer** Compensation: $60,000 - $70,000 (based on qualifications) **Position Summary** This position is responsible for providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the domino support team. **Location** Field...

  • Icelandic Speaking Customer Service Representative for Booking

    hace 6 días

    Alicante, Alicante, España Lingo-nova A tiempo completo

    Customer Support Advisor for BookingIcelandic + EnglishHybrid/BarcelonaIf you're empathetic, a good listener, and solution-oriented, this role is a great fitResponsibilities:Support international travelers and accommodation partnersHandle inquiries via email and phoneProvide clear information on payments, services, and technical issuesFollow processes and...

  • Dutch Speaking Customer Service for Online Marketplace

    hace 2 semanas

    Alicante, España Mercier Consultancy MD A tiempo completo

    Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for an online marketplace, with the flexibility to work remotely from beautiful Greece. This role is perfect for individuals who thrive in a fast-paced online environment and are dedicated to providing exceptional customer support in Dutch....