Customer Service Representative with Greek and English

hace 2 semanas

Barcelona, España CPM International A tiempo completo

**Who We Are**:
**CPM International**is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

**Our client**:
Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

**What’s your Mission?**:

- **Product Knowledge**:Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
- **Problem-Solving**:Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
- **Brand Advocacy**:Promote our brand values and foster positive customer experiences through every interaction.

**Requirements**:
**Your Experience, Our Future**:

- **Language Proficiency**:Fluency in **Greek** with excellent written and verbal communication skills.
- **English Language Skills**: Strong **English**language proficiency (written and spoken).
- **Customer Focus**:A genuine passion for helping people and delivering exceptional customer service.
- **Empathy**: The ability to understand and respond to customer needs with empathy and compassion.
- **Organisational Skills**:Strong attention to detail and the ability to manage multiple tasks efficiently.
- **Problem-Solving**: A proactive approach to problem-solving and a commitment to finding innovative solutions.

**Benefits**

**Your Benefits Package**:

- **Start Date**: ASAP
- **Contract**: Sick Leave Substitution Contract (1-month probation period)
- **Hours**:30Hours/Week
- **Work Schedule**: Monday to Friday 10am - 4pm
- **Salary**:€13.919 gross per year
- **Holidays**:24 calendar holidays / 2 accrued days per month
- **Work Model**: Hybrid - 6 days per month at the office
- **Training**: 3 weeks of office-based training from Monday to Friday, 10am - 4pm
- **Office Location**:Barcelona (La Sagrera)

**Additional Perks**:

- **Career Growth**: Ongoing training and development.
- **Well-being Support**:Confidential counselling and resources.
- **Perks & Discounts**: Exclusive offers and rewards.
- **Health Benefits**: Discounted health insurance.
- **Skill Development**:LinkedIn learning and certifications.
- **Referral Program**:Bring a friend and get a referral bonus.

**Let's discuss your future at CPM International**:

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