Digital Customer Success Manager

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**COMPANY DESCRIPTION**

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives

**YOUR FUTURE ROLE**

As a Digital Customer Success Manager (D-CSM), you will be part of a team supporting more than 4,500 global SAP Signavio customers. Your mission: help customers unlock the full value of their SAP Signavio solutions by driving adoption, building trusted relationships, and ensuring long-term success.
You’ll act as a trusted advisor and internal advocate, collaborating closely with stakeholders from Sales, Product Management, Services, and Renewals. You’ll also actively identify and cultivate customer advocates, securing references, testimonials, and success stories that amplify the impact of SAP Signavio across the ecosystem.
Your responsibilities include
- Managing the overall customer relationship and ensuring value realization across the customer lifecycle
- Monitoring customer health and supporting adoption, retention, and upsell opportunities
- Responding to customer inquiries via the shared Customer Success inbox and resolving issues efficiently
- Creating scalable content such as best practices, community articles, and onboarding resources
- Sharing customer insights and feedback with internal stakeholders to influence product strategy and innovation
- Driving consumption of key functionalities across SAP Signavio solutions
- Identifying and engaging customer advocates to support reference programs and contribute to success stories

You will thrive in this role if you're passionate about customer success, collaborative by nature, and excited to work in a fast-paced, digital-first environment.

**YOUR PROFILE**
- 2-5 years of experience in Customer Success, Sales, Consulting, or a similar customer-facing role in SaaS or IT
- Solid understanding of cloud software, preferably with experience in a subscription model
- Strong communication, relationship-building, and problem-solving skills across all levels of an organization
- Demonstrated ability to manage multiple accounts and stakeholders efficiently in a digital engagement model
- Comfortable balancing proactive outreach with reactive support in a pooled model (e.g., shared inbox management)
- Motivated to build customer advocacy through meaningful relationships, trust, and shared success stories
- Proven track record of delivering business outcomes through scalable, customer-centric initiatives
- Experience with Business Process Management, SAP Signavio, SAP LeanIX, SAP Cloud ERP, or Gainsight is a plus
- Passion for customer value, business transformation, and continuous learning
- Fluent in French and English (written and verbal

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 435870 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid