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Guest Relations Executive
hace 2 semanas
**An Irresistible Opportunity**
Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.
A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.
Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.
As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.
Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights
**What We’re Looking For**
- A proven track record of 1-2 years in a Luxury Hotel Environment in a similar role is an advantage.
- Excellent Communication and Interpersonal Skills, with fluency in English and Spanish, leveraging strong verbal and written skills.
- Must hold the Legal Right to work in Europe, including any required visas or work permits, in full compliance with local regulations.
- A charismatic Conversationalist, engaging guests with lively discussions.
- A Welcoming and Enthusiastic energy that sets the tone for a memorable guest experience.
- The ability to focus on guests’ needs, with a calm and courteous attitude.
- Finds Creative Solutions and takes ownership of all duties and tasks assigned.
- A Team Player who collaborates effectively within groups and across departments.
**Key Responsibilities**
- Welcomes and bids farewell to guests Warmly and Courteously.
- Maintains a magnetic presence in the hotel lobby, actively engaging with New and Current Guests.
- Handles Guest Complaints promptly and follows up diligently, ensuring efficient resolution in case of any concerns or issues.
- Solicits feedback from guests to continuously improve Services and Facilities.
- Offers unmatched Customised Service through Personal Recognition for guests whenever possible.
- Escorts VIP Guests to their allocated rooms, providing detailed Information on facilities, events, and special offers.
- Inspects VIP Room Status and Amenities, ensuring an immersive set-up prior to the guests' arrival.
- Collaborates with the trailblazing Front Office Team to ensure seamless service for guests.
- Reviews and prepares arrival reports for the GC, VIPs, and Guests with Special Status, highlighting pertinent information for management and related functions.
- Fosters Clear Communication and Collaboration between the concierge, front office, and reservations.
- Coordinates the Preparation and Distribution of guest amenities, welcome letters, and fruit setups for VIPs, GC, and long-stay guests.
- Reports Daily Activities in the logbook and actively participates in daily operations briefings to ensure well-coordinated service.
- Adheres to The Pacha Group’s health, safety, and hygiene regulations at all times.
- Builds and demonstrates familiarity with The Pacha Group’s emergency procedures.
- Conducts daily courtesy calls and executes Performance Monitor tasks.
- Regularly updates Guest History with accurate and relevant information to offer a personalised guest experience.
- Actively Promotes inter-hotel sales, in-house facilities, and awareness of events, food and beverage outlets, and special promotions.
- Performs additional duties as assigned by the Service Manager.
- Provides a proper handover at the end of each shift, ensuring a Smooth Transition for the next shift.
**The Team**
Pacha Family Members are Playful, Creative and Audacious Leaders. They are Cultured yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even harder If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments, then Look No Further This is your Chance to Become Part of the Pacha Family and write your own chapter - with a ‘Cherry on Top’
**An Equal Opportunity Employer**
The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of People, Culture and Diversity.
