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We are looking for a full time Customer Support Specialist B2B with passion for technology. With this position you will work in a dynamic team at our office in Barcelona. You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments.
Being a Customer Support Representative at Webfleet Solutions means you are technically minded, a problem solver and keeping the customer at heart of everything you do. You will join a team of 7 colleagues dedicated to France region, based in Barcelona and you will report to the Regional Team Leader.
**Here's a little taste of your challenge**:
- Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.
- Proactively manage customer expectations.
- Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities.
- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.
**What do we expect from you?**
There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind:
- You already have a successful experience in a similar role.
- Impeccable written and verbal communication skills in French (native speaker) and fluent in English (written and spoken)
- Good interpersonal and customer service skills.
- Eager to learn new products and technologies and utilize your knowledge in a practical way.
- Ability to follow standard processes and practices within set service levels.
- You are a team player.
**What are the benefits we offer you?**
- Working from home up to 3 days a week.
- 500 euros gross to set up your home office.
- Chance to work abroad for 40 working days per year
- Birthday off and volunteering time off.
- Additional health and dental insurance.
- 100% employer funded pension scheme.
- Lunch or childcare vouchers.
- Unlimited access to LinkedIn Learning.
- Free English and Spanish lessons.
- Employee Assistance Program.
**Who are we?**
Webfleet Solutions is a leading cloud-based fleet management and vehicle tracking software company, founded 17 years ago, but acquired 3 years ago by Bridgestone Europe, company leader in advanced solutions and sustainable mobility around the world.
Also, we are very involved in **our Green Mission**: “As a part of Bridgestone, we share its global commitment to help shape a more sustainable future of mobility. WEBFLEET already helps customers to reduce their fuel consumption and carbon emissions by up to 25%. But as a company, we want to do more. We partnered with Justdiggit to positively impact climate, nature, and people”. Jan-Maarten de Vries, CEO, Bridgestone Mobility Solutions.
**Join our team
