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Customer Support Internship

hace 3 semanas

Barcelona, España Factorial A tiempo completo

**Hello**

At Factorial we're looking for a** Customer support intern for the French Market **to help us take the company to the next level.

We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.

**The Role**

We are looking for a **Customer Support intern for the French Market **to join our Customer Experience team. Currently, the team is made up of people of different nationalities. We want someone with excellent communication skills, who likes to solve problems, and who always gives the best answer to the client. If you are looking for a challenge, join our Family

**What will I be doing?**
- **Solve complaints and queries via ticket/phone **within the expected time limits (SLA).
- Control and **follow up any bugs** with the operations team and the client.

**Requirements**:
We look for people who want to start a career in Customer Experience. We look for people who can work in the **French market**, but also in other international markets.

**Required skills**:

- Ambitious, self-motivated, energetic
- Committed, organized, proactive
- Flexible, fast learner, risk-taker
- Decisive, multi-task.
- **Native level of French**:

- Comunicative-fluent English
- Excellence in communicating and problem-solving

**About us**

Factorial is an HR Software startup founded years ago, we've won awards and received outstanding customer feedback since day one. It has closed over M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin

**Our Mission**

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over countries all over the world and across industries, it has built a super talented team of over + people in its headquarters in the sunny Barcelona.

**Our values**

**What's next after I apply?**

**Benefits**

**Perks of being part of our team**
- High growth, multicultural and friendly environment
- Flexible schedules
- Free physiotherapy in the office once a week
- Healthy life with Andjoy (Gyms, pools, outdoor classes) ‍️
- Language classes with Yolk Academy & Factorial Language exchange ‍
- Breakfast in the office and organic fruit
- Syra and Nora Real Food discounts
- Free caffeine and theine
- Pet Friendly

Want to know more about us? We betonpeople