Ef Corporate Learning Barcelona

hace 1 día

Barcelona, España EF Corporate Learning A tiempo completo

**J**ob position**:Student Advisor (Customer Representative Agent)

**Office location**:Barcelona, Spaces Universidad

**Who are we?**

EF Corporate Learning's purpose is to release human power to change the world through learning. We help corporates and governments across the globe to unlock the change-makers in their organizations and societies through our practical, experiential, and immersive approach to corporate education.

As much as we help our clients to be change-makers, we also empower our people to drive positive change. We believe nothing is impossible, especially if we work as a team. We combine commitment and drive with empathy, an entrepreneurial fast-paced approach, and a passion for quality. We are curious, creative, and positive.

**The Opportunity**

Our Operations team is looking for a new **Student Advisor** to start as soon as possible to provide excellent support to our Spanish speaking customers through outbound calls. You will be the advisor of hundreds of employees who are learning a language through government funded courses.
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**Why work for us?**
- Opportunities to lead projects and develop products for our clients, producing meaningful work that makes a difference to people’s lives.
- Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities.
- A competitive salary (based on track record) and benefits packages.
- Comprehensive Onboarding and development programs. A strong network of international peers and collaborators.

**Key responsibilities**
- Motivating and guiding our students through our online school and our testing systems.
- Advising our learners on how to achieve personal and company learning targets via phone.
- Presenting the different school features and options to provide a customized service.
- Overcoming students’ objections, anticipating their needs by giving personal solutions to managing time and progress.
- Offering calls and following up services mainly in Spanish (C1/C2).
- Providing technical solutions to ensure all our students have the best learning experience using EF products.
- Reporting to the market Supervisor.

**To be successful in this role, you need to be/to have**
- Excellent writing and speaking skills in Spanish and English.
- Highly responsible with a strong sense of ownership.
- Focused on students’ satisfaction.
- Positive attitude with the will to investigate and find solutions to any problem.
- Team, and entrepreneurial spirit.
- Cultural awareness and interpersonal skills that establish trusted advisor-relationship with students.
- Detail oriented, patient, organized.
- Decision maker and proactive.
- Time management skills with a sharp sense of priorities.
- Constantly striving for improved quality and results.
- Strong computer and Internet knowledge.
- Comfortable and agile with working on various electronic platforms every day.
- Excellent at multitasking.

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