Head of Customer Success

**About Us**: Compensation is more than a pay-check, and traditional approaches don’t adequately reflect it or the way people work today. We’re on a mission to change that. We see compensation as everything a company gives their people in return for the work they do. It should be easier to understand, offer, manage and spend. Long-term, we’re working towards becoming the place where compensation happens and is managed by those who award and receive it. We’re on our way to coining the term “Compensation-as-a-service”. We’re proud to be backed by leading European VC funds, having raised over €20 million. **About You***: - You are passionate about and an expert in nurturing a base of highly engaged, satisfied accounts who get tremendous value from Coverflex. - You excel at designing scalable post-sales experiences, creating models that efficiently manage and prime newly onboarded opportunities for growth. - You have a proven track record in fast-paced, results-oriented go-to-market (GTM) environments, ideally within SaaS companies. - You’ve succeeded before at hiring, training, and leading teams to meet and exceed product activation, retention, and overall customer health goals. - You possess strong analytical skills, using data to make decisions and to design systems that scale the team and enhance efficiency. - You have outstanding collaboration and communication skills, with a proven ability to present, demo, and onboard seamlessly. - You’re fluent in **English and Spanish** (internal communications are primarily in English). - You feel at ease at cross-selling and after-sales service, managing accounts ranging from 50 to 1,000 FTEs. - You are exceptional at building lasting relationships and leveraging networks for efficient referrals. - You’re quick to adapt and comfortable in new, challenging, and cross-functional environments. - Resilient and tenacious, you bring a "_we can do this_" mindset that thrives in overcoming challenges. - Skilled in optimizing team output and efficiency by enhancing systems and processes to better service customers. **Nice to haves**: - Hubspot is your friend; - Data analysis skills and a robust industry network in HR/tech. - Solid understanding of the Spanish HR/Finance Tech landscape. **The Role**: **On a typical day, you will...** - Design and implement a scalable post-sales experience, creating a model where recently onboarded opportunities are quickly managed and primed for growth, contributing directly to our strategic business goals. - Strive to exceed key performance metrics including product activation rates, retention, and customer satisfaction. - Hire, train, and develop the best team for our post-sales strategy, focusing on cultivating a high-performing culture and fostering professional growth among team members. - Maintain and enhance a high-performing culture by setting clear expectations, providing regular feedback, and ensuring that key performance metrics are met consistently. - Improve team output and efficiency over time by optimizing systems and processes, aiming to deliver superior service to customers. - Represent the customer success team cross-functionally, ensuring seamless cooperation and collaboration with departments such as Marketing, Sales, Product, and Engineering. - Build and maintain robust relationships with clients, understanding their specific needs to tailor solutions that enhance their experience and satisfaction. - Deliver compelling product demos and utilize sales data and CRM tools to manage your pipeline effectively, ensuring a steady flow of customer engagement and feedback. **Salary Range**: For this role we have a total gross package of **48**.000€ to 62.000€** (plus variable compensation and other benefits). **The stages for this hiring process are**: - CV Screening - Pre-Interview Questionnaire - Interview with People - Business Case - Interview with Head of Customer Success (Portugal) & Country Manager (Spain) - Interview with CEO. **Equal opportunity employer**: Coverflex is an equal-opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.