Operations Administrator Scandinavia Night-time

**Operations** Administrator SCANDINAVIA**

**Night-Time**

**About TMC**

Telemedicine Clinic (TMC) is Europe’s leading teleradiology provider. TMC pioneered teleradiology services in Europe when it was founded back in 2002 and has since become a vital partner for more than 130 radiology departments in the UK, Sweden, Denmark, and Norway.

TMC is now part of the Swiss-based Unilabs group. Unilabs runs 90 imaging centres and together with TMC reports 3 million radiology cases as well as 1 million histopathology cases per year. Overall, the group employs 500 radiologists and 200 pathologists and is active in 15 countries.

Besides its scale and track record, we like to think that what’s most special about TMC is its culture. Many people say that TMC has the feel of a thriving start-up and they are surprised at how kind and caring we are when dealing with each other and our business partners. If you are interested, you can learn more about our culture in our **TMC Culture Book**.

**Mission **Position **and** **Organisational** **Context**

To provide an excellent service and patient treatment during **European Night-time**, we are searching for an **Operations Administrator based in Barcelona.** The working hours are initially from Monday to Friday (possible weekends shifts in future) between 00:00- 08.00 (midnight to 8am CET).

This role reports directly to the Medical Case Manager Team Leader. Teleradiology is the business of providing radiology reports from remote. Telemedicine Clinic (TMC), a Unilabs company, is one of the world’s largest providers of teleradiology.

We can guarantee you will never be bored You will work in a dynamic environment with friendly colleagues in a strong team of administrative staff, radiographers, and radiologists.

**Role** **and Responsibilities**

**Liaise directly with hospital staff at European night-time** - to discuss incoming cases and at the same time you handle communication between hospital staff and TMC radiologists.

**Ensure** - that all the cases which are going to be examined include essential clinical information and full set of images and that they are prepared in the most appropriate manner to ensure effective reporting by the radiologist.

**C**
**heck** - the response times and make sure we comply with the company KPIs.

**O**
**versee reviewing incoming data** - provided by the hospitals and requesting any missing information. You manage certain statistics, provide support with audits and deal with cases (data entry and preparation of cases, distribution of radiology reports).

**I**
**nform** - our Key Account Managers about any problems or anomalies in workflow, so they can provide accurate feedback to the clients.

**Required **Education, **Experience, Knowledge, Skills**

**Previous** experience** - in the medical sector is preferred, but not essential.

**Language skills** - As TMC is a multinational and diverse company and our company language is English, you need to demonstrate an advanced level of written and spoken English. Fluent Swedish and/or Danish language skills are a requirement.

**Required Role** **Based** **Competences**

**Attention to detail and strong administration s**k**ill**s - You can focus and work with strong attention to detail. You like administrative tasks.

**Positive and professional **mindset** - You keep maintaining your professional and positive manner.

**Communication skills** - You are an excellent communicator, both, verbal and written.

**Independent Problem Solver** - When coming across challenges, you find creative, new ways of overcoming them.

**Team Worker and Independ **- You are a collaborator and team worker but at the same time very capable of working independently.

**What you can expect from us**

TMC is a challenging and fun workplace with a young, diverse and very international team (over 40 nationalities). Our business language is English. TMC’s Head office is located in Barcelona, Spain.

TMC is a very friendly, dynamic and non-hierarchical workplace. People care for each other and always try to help. We are growing rapidly and face new opportunities and challenges every day. This is why we need people with open and flexible minds who can cope when things become hectic and intense. However, we also make sure that we quickly recover our balance so that we not only enjoy our work but also our families, friends, and activities outside TMC.

Apart from making a living, people at TMC come to work every day because they want to make a difference in people’s health care. Everything we do is focused on diagnosing patients’ health problems quickly and correctly. This is what drives us.

We pay special attention to the way we do things at TMC and hold up the following five core values:
1. Uncompromising quality and care in all medical matters

2. Gaining more and more expertise by learning and generously sharing knowledge

3. Setting new standards through experimentation and innovation

4. Caring