Senior Jira Administrator New

**Strength in Trust**:
**The Challenge**

**Your Mission**
- Lead the administration, configuration, and ongoing improvement of Jira and Jira Service Management to support business processes across the organization.
- Partner with stakeholders to design and implement scalable Jira solutions aligned to operational, project, and service delivery goals.
- Design and maintain scalable configurations in Jira, including advanced workflows, custom fields, permissions, and automation.
- Support integrations between Jira and other business-critical tools like Microsoft Teams, Confluence, and Oomnitza.
- Act as a primary point of contact and escalation for Jira-related issues, ensuring timely resolution and long-term reliability.
- Partner with stakeholders to identify opportunities for workflow optimization, automation, and best-practice adoption across the Atlassian ecosystem.
- Maintain accurate documentation of system configurations, standards, and operational procedures to ensure clarity and continuity.

**You Are**

You’re a proactive, highly technical Atlassian expert with a passion for designing clean, functional systems that scale with the business. You’re naturally detail-oriented and thrive in a highly autonomous environment where priorities can shift quickly. You bring a consultative, solutions-oriented mindset to every project, and you’re comfortable managing multiple tasks and projects simultaneously without sacrificing quality. You think outside the box, enjoy mentoring others, and are constantly looking for ways to optimize and improve how work gets done.

**Your Experience Includes**
- 4+ years of experience as a Jira Administrator or Atlassian Engineer creating custom solutions in a mid-to-large scale organization.
- Strong background configuring Jira workflows, automation, permission schemes, and third-party app integrations.
- Strong experience with scripting and automation in Atlassian Cloud (e.g., Automation for Jira, REST APIs, webhooks, and Forge or Connect-based apps).
- Deep expertise customizing Jira Service Management for ITSM use cases such as incident, problem, change, and asset management.
- Experience with Atlassian tools such as Confluence, Product Discovery, and Atlassian Guard, including how they integrate with Jira to support collaboration and governance.
- Experience supporting stakeholders across business and technical teams in a cross-functional environment.
- Ability to document complex systems clearly and maintain audit-ready configurations.

**Extra Awesome**
- Atlassian Certified Professional certification(s)
- Bachelor's degree in computer science, engineering, or a related technical field.
- Familiarity with cloud-based IT infrastructure and collaboration tools such as Microsoft 365 (Teams, OneDrive, SharePoint), Entra ID, and Oomnitza.

**Where we Work**:
We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

**Benefits**:
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**Your Data**:
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview**.**You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

**Our Commitment to You**:
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.