Service Lifecycle Manager

Are you a team player who wants to be part of the international team? Right now, we at Atea Managed Services are looking for somebody who is passionate about Service Development and Service Lifecycle. We offer a great workplace that is defined by employees who are passionate about what they do, take personal responsibility and put the team first. We proudly state that we build the future with IT.

***Your role in the team**

Atea Managed Services consists of more than 1300 employees in five countries, delivering managed services from the whole Hybrid IT spectrum to customers in the Nordics and Baltics. We offer a place to develop your expertise and where each day offers new challenges to solve together with your colleagues and customers. As a Service Lifecycle Manager, you are responsible for our core Service Lifecycle Process, from Service Pipeline to Service Archive. You have a business-focused mindset and work with our internal processes and use your ability to understand how our customers will benefit from your work.

You will be in the center all things related to service governance, in a fast paced and goal-oriented environment. We are all about digital transformation and enabling our customers with the right technologies and services to that end. You will work in close cooperation with Product Managers and Service Owner, making sure that we are able to leverage the right services through our dedicated sales teams.

This is the opportunity to join a highly ambitious team where you will have the chance to learn and develop both professionally and personally.

**What are we looking for in you?**

Your personal characteristics are crucial to succeed in the role and to thrive at Atea. As a Service Lifecycle Manager you are a person who takes full responsibility for your tasks, structures your work independently and drives your processes forward. You work well both in teams and independently, and always have the customers, the company’s and the employees best in focus, where feedback and documentation in all levels is important. You have proven experience in Service Management. You are an excellent relationship creator and gives a trustworthy and credible impression when communicating with stakeholders at all levels in an organization.

**To succeed as a Service Lifecycle Manager you need**:

- Grit - mindset is of high importance
- A love for Change Management - we will never stop transforming
- Fluent English.
- At least 5 years of experience within the Service Governance area.
- Knowledge about common management frameworks and theories such as ITIL, IT4IT, Cobit, LEAN, Scrum, KanBan etc.
- Previous experience with Service Development.

**What we offer**

At Atea decisions are never far away. We are dedicated to coaching leadership and our employee’s personal development and health. Our culture is defined by our values - a culture of forward thinking, humor and fellowship. This culture that has made us the largest supplier of information technology and associated services in the Nordics and Baltics.

We always have big things in the pipeline. We like to challenge ourselves and often go our own way. We do that thanks to our brave employees who like big goals.

**Contact us**

Atea wants to the ‘The Place To Be’ for our customers, partners and employees as we value and work actively with diversity and inclusion.
- Atea wants to gather the biggest hearts and the quickest brains in the IT sector. We are based in the Nordics and Baltics and have over 7500 colleagues within all areas of the IT sector. These specialists know what is needed to create competitiveness within the export industry, they have the skillset to contribute to better learning in the education sector, know how local companies can grow their IT capabilities, and want to be part of creating care in world class environment._

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