Customer Due Diligence Quality Assurance Analyst
hace 2 semanas
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We are looking for a detail-oriented analyst to join our Customer Due Diligence Quality Assurance Team. In this role, you will ensure that reviews conducted by CDD Refresh and CDD Review analysts are performed in accordance with current procedures and regulatory guidelines.
**Key accountabilities**:
- Ensure CDD reviews are completed in compliance with current procedures and guidelines;
- Develop, prepare, and update training materials for analysts;
- Conduct training sessions for new hires;
- Communicate changes and improvements to procedures and processes;
- Perform periodic quality assurance checks on analysts’ reviews;
- Identify errors, address them and verify that corrective actions are properly implemented.
**Skills & experience required**:
- Fluent in English - both oral and written communication skills is a must;
- Good knowledge of other European languages (Dutch, German, Norwegian, Polish & Swedish ) would be an advantage;
- At least 3 years experience in AML;
- Customer service experience would be an advantage**;**
- Good MS Office skills;
- Strong analytical skills with the ability to identify errors and communicate findings to analysts in a clear, polite, and professional manner.
**Additional information**:
- The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
- This position is not eligible for visa sponsorship._
**Benefits**:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.
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