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Call Centre Admissions Assistant
hace 2 semanas
**Description**
Role Title:
Call Centre - Admissions Assistant
Region:
Iberia
Job Family:
Admissions
Centre:
Central office
Reports to:
Luis Grandas
Number of direct reports:
1 a week
Department:
Admissions
Traveling Requirements:
None
Organisation:
Job Purpose:
Manage the call centre and been able to triage all the leads in an early stage of the admission process before sending it to the Head of Admission of the school.
Top Responsibilities
1) Call Centre Management
- Be able to contact any enquiry within 24 hours of it arriving in our CRM.
- Ensure that it matches the profile of the school of interest.
- Redirect this contact to the appropriate staff.
- Advise any potential clients with the appropriate information based on their needs.
2) Support schools in the region
- Filtering the leads and informing prospective families about all the USP of the school they are interested in.
- Supporting the schools
3) Schedule school visits
- Generate school visits to all our schools following their guidelines and student profiles
4) Reporting
- Create weekly reports about pipeline management, lead quality and team performance
- Feedback schools and regional marketing teams about lead quality and performance
Qualifications & Capabilities
1) Minimum Educational Qualifications Required for the Role
University Degree related to Business Administration, Marketing, Tourism or Education
2) Minimum Years of Experience Required
1 or 2 year would be valued
3) Language Skills
Spanish (C2/Native), English (C2/Native), Russian (Valued)
4) Functional Capabilities
- Good level on Excel
- Experience on CRM systems (preferred Sales force, Hubspot, Poseidon)
- Knowledge on international educational systems (IB, Alevels, Abitur, High School Diploma)
5) Leadership Capabilities
- Excellent speech on the phone
- Sales and results oriented
6) Indicators of High Performance
- Be able to make at least 60 to 80 call (connected)/per day
- Conversion rates above 20%
7) Contra-indicators of High Performance
- Make less than 60 calls (connected)/per day
- Poor English level
- Never worked in education or don’t have excel or CRM experience
ISP PRINCIPLES
Begin with our children and students; Our children and students are at the heart of our business. Simply, their success is our success.
Treat everyone with care and re-spect; We look after one another, embrace similarities and differences and promote the well-being of each other.
Operate effectively; We focus relentlessly on the things that are most important and will make the most difference.
Are financially responsible; We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously Getting better is what drives us.
ISP Commitment to Safeguarding Principles
ISP Commitment to Diversity, Inclusion and Belonging
