IT System Engineer

**IT Support Engineer**
**IT Systems Engineer - Networking**:
**About Ravago**

Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. Our dedication to quality, reliability, and customer satisfaction has established us as a trusted partner in the industry. We are a company that stays true to our values: human focus, professionalism, humility and entrepreneurship.

**Purpose of the role**

**Requirements**:

- Focus on Networking, Firewalls, Wireless & SD Wan.
- Experience in Aruba Cloud, Palo Alto & Cato Networks
- Design and implement new offices. SDWAN, VPN, Firewall Rules, security and cloud provider management.
- Low-Level Design of the branch offices. Definition of the Hardware and cabling standards.
- Migration of branch offices: Installation and configuration of Firewalls, Switches and Access-Points of the migrated branch offices.
- Standardization of the processes: runbooks, documentation, designs, etc.
- Fluent English and Spanish
- Well organized and able to analyze an IT problem in a short timeframe
- User oriented, customer focus
- Motivated to help people with IT problems
- Good communicator
- Capable to understand and accept the impact on the business
- Love to work in a team, remote & onsite
- Min. Bachelor ICT or similar by experience (+5 years)
- 15% availability for travel

**Principal responsibilities/tasks**
- Offer second line support for incidents in order to restrict and prevent an interruption of the IT services
- Investigate the IT environment in a proactive and discerning way in order to make the necessary proposals for improvement in due time.
- Install and update procedures and design configurations in order to offer the necessary tools to the first and second line to ensure the stability of the environment within the agreed service levels.
- On a rotating basis, help ensuring a continuous service order to guarantee the agreed service levels.
- Be responsible for technical realizations and take care of the necessary installations and configurations of the hard
- and software in order to implement IT infrastructure in a successful way.
- Conduct feasibility studies and assess different software and hardware solutions that meet the needs of the network/systems/security infrastructure (SOE) to ensure that management can select the best possible solution.
- Inform, train and guide 1st line support engineers to ensure that systems are used in the best possible manner and as efficiently as possible.
- Stay well-informed about the evolutions within the specific field, keep his/her knowledge up to date within the context of new developments in order to strengthen his/her credibility by offering a service that is continuously based on updated knowledge.

**What we offer**
- Subsidy of % of the daily menu (employee cost between 2,60 and 6eur).
- Possibility of taking out flexible remuneration products: health insurance, childcare and/or public transport.
- Possibility of receiving language training (English/French) in virtual group mode or virtual coach (+Spanish/Catalan for no natives).
- Access to online learning platform, Grow & Development programs, etc.
- Life and accident insurance.
- Social security benefits complements.
- Working hours: full time of 1754 hours per year distributed in 39 hours and 40 minutes per week.
- Flexible hours: you can start your working day between 7:45 a.m. and 9:15 a.m.
- 22 working days of holidays and the hours of free disposal according to the annual calendar.
- Hybrid working model: you are required to attend the Barcelona offices (Poblenou) one day a week. The offices are at your disposal whenever you need.

We are waiting for you