System Engineer

hace 2 semanas

Barcelona, España Hays A tiempo completo

HAYS Business Services is the Business Consulting Line of the HAYS Group

HAYS is collaborating with a Top Ecommerce Company. They provide the fundamental technology infrastructure and marketing reach to help merchants, brands and other businesses thar provide products, services and digital content to leverage the power of the Internet to engage with their users and customers.
This company was founded in 1999 by 18 people led by a former English teacher from China who has aspired to help make the Internet accessible, trustworthy and beneficial for everyone. Currently, employs more than 20.000 people around the world and has more than 70 office in Greater China, Spain, Singapore, India, the United Kingdom, and the United States.

We are looking for a System Engineer/Helpdesk Analyst, to expand their team, and to give support across different European locations.

What would your duties be?
- Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system.
- Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity.
- Deliver IT orientation to new employees with our client's standards and provide regular user trainings to improve user productivity.
- Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.
- Manage IT assets in the region and ensure accuracy of IT assets management.
- Manage outsourced engineers to deliver IT services up to our client's standards.
- Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region.
- Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support.

Which are the requirements for this position?
- 3+ years of desk side work experience in large enterprise companies.
- Strong knowledge in User & VIP Support and ITIL methodology.
- Familiar with Mac and Window OS system.
- Strong data analytic, communication and interpersonal skills.
- Quick learner and ability to embrace change
- MCP certified.
- Proficiency in both spoken and written English
- Valuable Chinese knowledge

What we offer?
- Office schedule: from 9 hrs
- 18 hrs
- Office location: Barcelona
- Hybrid work: Attendance 3 days/2 days a week
- Stable Project
- Professional Development

We are waiting for profiles like yours, passionate about technology and who want to face a new challenge. If this is your case, sign up for the offer so we can tell you more

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