Senior Supplier Operations Manager, Quality, Global

Completed Bachelor’s Degree in Supply Chain Management, Business, Engineering, Economics, or related
- Experience in Supply Chain Management, Program Management, Supplier Operations or related
- Experience using data and metrics to drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Amazon’s Global Supplier Management team (GSM) is responsible for the strategy, development and execution of the global supplier management activity within Worldwide Operations. The GSM team directly supports the Global Procurement Organization (GPO), overseeing a spend of $45B. As our Global Supplier Management team continues to grow, we are seeking a Senior Supplier Operations Manager to partner with internal business owners and key stakeholders to drive procurement and operational value for Amazon. This role leads the development and execution of indirect buy capital sourcing strategies for critical components and projects. Our Senior Supplier Operations Managers drive efficiencies in procurement strategy and commercial contract management, enable engineering efficiencies through effective partnership with Amazon’s design teams, and support Amazon’s long-term business interests through supplier partnerships.

The nature of this scope requires a Senior Supplier Operations Manager to work across organizations and influence internal and external stakeholders. Internally, the person in this role works with stakeholders to drive strategy, enable execution, and identify and mitigate risks. Externally, this role serves as one of the primary supplier-facing roles and is responsible for ensuring Amazon’s policies are adhered to.

This role is expected to operate both at the tactical and strategic level.

Key job responsibilities
- Lead key global supplier management initiatives with external suppliers to improve supplier performance, mitigate supply risk
- Support common (standard work), including the supplier development process, supplier selection process, supplier capacity & safety initiatives and continued managed expansion of the supplier base
- Develop and nurture strong strategic relationships with key suppliers and business partners to deliver for our customers, seeking to continually raise the bar
- Support multi-year strategic plans for material handling spend and supplier base development, including implementation of plans to maximize supplier performance: capacity, cost, quality, delivery, and safety
- Facilitate suppliers’ understanding of Amazon policies, equipment design standards, budget and cost targets, and service and quality expectations
- Develop and utilize improved metrics and data driving decision making capabilities to improve overall organizational efficiency through systems and processes
- Drive continuous improvement and value engineering initiatives
- Establish strong relationships with internal business partners; build a robust understanding of strategic business direction, requirements and priorities across assigned suppliers and/or spend categories
- Evaluate supplier core competencies and competitive positioning using industry cost models and benchmarking analysis
- Leverage key-insights to inform and support the category strategy development process

Position can be based in Bellevue, WA or Nashville, TN.

About the team

The Global Supplier Management team has four key pillars which includes Supplier Contract Management, Supplier Risk Management, Supplier Performance Management and Supplier Relationship Management (SRM). The GSM team will work with Category Teams, the Project Management Organization (PMO), Worldwide Design Engineering (WWDE), Finance, Global Engineering Services (GES) Operations Engineering (Ops Eng.), and Reliability and Maintenance Engineering (RME) to accomplish key deliverables across the indirect spend. The primary objectives of the GSM team are to work with critical suppliers and internal teams to improve Return on Investment for the business through impactful supplier management activities. The GSM team is also focused on mitigating risk, improving supplier performance, and driving Amazon's sustainability and diversity goals through supplier partners.

Our Global Procurement Organization (GPO) manages the procurement lifecycle of complex projects necessary to support Amazon’s growth and customer commitments. This work includes initial project planning based on Amazon’s Plan of Record (POR), development of sourcing strategies, supplier approvals, qualifications for scope of work, the solicitation of firm pricing proposals, and proposal analysis, review, and acceptance, culminating in issuance of Amazon Purchase Orders (POs) for services. Post-PO, our team serves as a critical resource resolving start up escalations and supplier issues and existing FC’s, partnering closely with Category teams.
- Experience leading the implementation of new processes, systems, metrics and tools in a procur