Team Leader Contact Center

hace 1 semana

Valencia, España KGR A tiempo completo

We are recruiting for an international company a Team Leader for their contact center in Valencia

**Your missions**:

- Take responsibility over the Team Management
- Monitor and report team performance
- Give regular feedback on the agents' individual performance
- Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes
- Keep track of each agent's training and training needs
- Participate in the recruitment process together with HR department
- Manage all disciplinary issues effectively in communication with HR department
- Take incoming customer calls, log call details onto call management systems, and provide response and resolution within SLA

**Your profile**:

- **Fluent in English**:

- Previous experience managing a Tech Customer Support Team at a call center/contact center is needed
- Working knowledge of Windows, MS Office, internet configuration
- Customer service-oriented with ability to emphasize and resolve issues addressed
- Excellent communication skills
- Leadership skills with ability to implement & manage change process
- Energetic and motivated self-starter, capable of achieving the targets set

**BENEFITS**:

- Guidance and tools to reach your full potential
- Medical insurance
- Meal allowance
- Relocation support.

Work Location: In person

  • Contact Centre Team Leader

    hace 4 días

    Valencia, España HBX Group A tiempo completo

    Global Contact Center Executive - FrenchHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value...

  • Contact Center Executive

    hace 3 semanas

    Valencia, España HBX Group A tiempo completo

    Global Contact Center Executive - FrenchRecuerde revisar su CV antes de enviar la solicitud. Además, asegúrese de leer todos los requisitos relacionados con este puesto.About usHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and...

  • Contact Center Executive

    hace 3 semanas

    Valencia, España HBX Group A tiempo completo

    Global Contact Center Executive - French About us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to...

  • Contact Center Executive

    hace 4 días

    Valencia, España HBX Group A tiempo completo

    Global Contact Center Executive - FrenchRecuerde revisar su CV antes de enviar la solicitud. Además, asegúrese de leer todos los requisitos relacionados con este puesto.About usHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global...

  • Contact Center Executive

    hace 2 días

    Valencia, España HBX Group A tiempo completo

    Global Contact Center ExecutiveDesplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad?- FrenchAbout usHBX Group is the world's leading technology partner, connecting and empowering the world of travel.We're game-changers, disruptors, the people who bring...

  • Contact Center Business Manager

    hace 17 horas

    Valencia, España Assist Digital España A tiempo completo

    We are looking for a brilliant **Contact Center Business Manager** who will have the responsibility to supervise the Team Leaders in our contact center in Valencia. **Who are you?** - You have superb interpersonal and leadership skills which are vital for this role, as good teamwork is important for our business success - You have the ability to build...

  • Contact center executive

    hace 4 días

    Valencia do Sil, España HBX Group A tiempo completo

    Global Contact Center Executive - FrenchExperiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta oportunidad? Descúbralo a continuación.About usHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together...

  • Contact Center Executive

    hace 2 días

    Valencia, España HBX Group A tiempo completo

    About UsHBX Group is the world’s leading technology partner, connecting and empowering the world of travel.Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport,...

  • Contact Center Executive

    hace 2 días

    Valencia, España HBX Group A tiempo completo

    About UsHBX Group is the world's leading technology partner, connecting and empowering the world of travel.Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities...

  • Contact Center Executive

    hace 4 días

    Valencia, España HBX Group A tiempo completo

    About Us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour...