IT Service Desk

**Location** - Barcelona, Spain**Language** - German*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in **Barcelona** and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. We’re on the lookout for German-speaking IT Service Desk (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As an IT Service Desk on our team, you will: - Provide 1st level support to the client workers - Handle of IT requests or issues via phone, mail and chat or via self-service portal - Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests - Be accessible and provide a first resolution rate by using internal knowledge databases. - Cooperate with client’s 2nd level service organizations and external service providers - Provide support to client’s employees in the operation of user systems and peripheral devices **Concentrix + Webhelp is a great match if you**: - Have a proficient or bilingual level of German and advanced English - Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage - Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software - Have an analytical approach to complex issues - Have experience in ITSM ticket systems (ideally in ServiceNow) - Knowledge of processes according to ITIL V4 good to have - Have high customer and service orientation and high sense of responsibility - Have a reliable and systematic way of working - Are willing to learn and develop technical and soft skills and to work shifts - Have high motivation and willingness to work in a global team **What’s in it for you** In this role, we offer benefits that help you support your unique lifestyle: - Full time 39 hours/week permanent contract: Monday to Friday 08:00 to 17:00 - Salary 22 000 euros gross/year + up to 2400 euros gross/year in bonus - Central location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Reimagine the best version of you Concentrix + Webhelp is an equal opportunity employer **RRQ24-001447-1-GERMANY