Patient Journey Solution Manager

The Patient Journey Solution Manager Manager designs and provides innovative solutions (both digital and non-digital beyond the pill solutions) with the aim to address/solve specific pain points in the patient journey. The ultimate goal is to accelerate time to treatment and en-sure a better customer experience for the priority brands.
The Patient Journey Solution Manager will strongly interact with multiple stakeholders; inter-nally (CSU field, ComEx Head, Business Franchises, market access, HEOR, public affairs, medical, digital, legal and compliance, procurement & purchasing, finance) and externally (ISPs, PCNs, KRAM, customers, vendors, etc). The Patient Journey Solution Manager sup-ports the brand marketing teams in identifying possible solutions based on the patient jour-ney and provides insights from healthcare and competitor trends. The Patient Journey Solu-tion Manager drives the legal and compliance processes, ensuring fast and efficient naviga-tion of both internal activities and country regulations. In close collaboration with the market-ing, sales and medical teams, the Patient Journey Solution Manager designs standardized, and scalable solutions based on best practices. The Patient Journey Solution Manager iden-tifies, assesses, selects, and manages external vendors during deployment. The Patient Journey Solution Manager defines KPIs for each solution type and tracks performance and measurement of impact as reported by the VAS field teams.
The Patient Journey Solution Manager has a specific responsibility and expertise according to key pain points in the patient journey (diagnostic/capacity/adherence).
**Your key responsibilities**:
Your responsibilities include, but are not limited to:

- Design innovative and scalable solutions, based on needs identified by the brand marketing teams, the product life cycle (pre-launch, launch, break-even, peak sales, and maturity) and patient journey phase (diagnostic - treatment - adherence)
- Add to the standardized solution portfolio that is offered to brand teams
- Lead legal and compliance checks by connecting the appropriate teams and improve process efficiencies
- Support the Digital Medicines strategy by developing solutions that require digital implementation
- Identify, assess, and select external vendors based on proven track record of delivering successful and scalable solutions
- Manage overall vendor relationship, with consistent check-ins
- Define KPIs and monitoring method for each solution
- Track KPI and customer feedback from the CSU field team and vendors to generate insights for the wider CSU team and business franchises

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

**What you’ll bring to the role**:

- Previous customer marketing, sales, market access experience in pharmaceutical industry
- Requires negotiation and persuasion skills, interpretation and efficient communication of complex information
- Builds extensive internal and/or external networks to enable digital innovation
- Successful practical implementation of innovative solutions enabled by data and digital leading to better healthcare outcomes
- Strong stakeholders management
- Deep experience in agile ways of working
- University degree (scientific, economics or business degree)
- Local Language and English: fluent written and spoken

**Why consider Novartis?**
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying
**Imagine what you could do at Novartis**

**Division**

Innovative Medicines International & Chief Commercial Office

**Business Unit**

Region Europe IMI

**Country**

Spain

**Work Location**

Barcelona

**Company/Legal Entity**

Novartis Farmacéutica, S.A.

**Functional Area**

Market Access

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No