After-sales Technician

hace 2 semanas

El Prat de Llobregat, España Talent Search People A tiempo completo

Perfiles Atención al Cliente y Soporte Técnico

De duración indefinida

El Prat de Llobregat, Spain

Completa

Salario competitivo
- Incorporación inmediata

**¿Dónde trabajarás?**:
Our client is a world leader in residential swimming pool equipment and is well-established in over 60 other countries since 1925.

**¿Qué harás?**:

- In your day-to-day:

- You'll aaintain contact with customers to get feedback from customers regarding product quality.
- You'll assist customers in resolving problems and complaints related to products or services purchased.
- You'll build and establish a good working relationship with clients to facilitate increased sponsorship and revenue.
- You'll treat our customers appropriately in accordance with established customer service standards
- You'll ensure customer satisfaction
- You'll planning and visualization of available stock for product repair/replacement. Follow-up to delivery of repaired/replaced units and contact with customers in the event of a possible breakage. Strong coordination with logistics
- You'll assist the SAT salt electrolysis team in case of overload.
- You'll maintain up-to-date knowledge of work operations by conducting research and participating in educational programs
- You'll provide regular reports to management on all after-sales activities with the correct KPIs
- You'll identify the main issues and provide the correct information to the Europe Aftermarket Manager

**¿A quién buscamos?**:

- You're the person we're looking for if:
- You have at least 1 year of experience in a similar role
- You have at least a C1 level of French, Spanish and English
- You have a general knowledge of After-Sales documentation
- You work with MS Office Suite and an ERP (Microsoft Dynamics AX is a plus)
- You're highly customer-focused
- You're flexible and can adapt easily to new processes and tools
- You have excellent communication skills and great problem-solving skills (providing creative solutions)
- You're a team player, and have a proactive attitude
- You're an analytical person, with attention to detail

**¿Qué ofrecemos?**:

- We're offering:
- You'll have a competitive salary
- You'll work from Monday to Friday
- You'll have an indefinite contract with our client
- You'll have development opportunities

**¿Necesitas + info?**:
Manuel Valle- (+34) 93 231 00 00

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