UX Researcher

**Are you curious about what drives people’s decisions and passionate about turning insights into better products? We’re looking for a UX Researcher who can help our product teams understand our users, test ideas early, and make evidence-based decisions. If you love planning and running research studies, managing research operations, and collaborating with cross-functional teams, join Digistore24, the market leader in digital sales software.** => **Please note**: this is a temporary position for 1 year only. **Your new dream job** - **Plan and run user research projects** from start to finish: including interviews, usability testing, and surveys to help our teams understand user needs and improve product decisions. - **Manage research operations** by coordinating participant recruitment, scheduling, incentives, and maintaining our research repository so that insights are easy to find and reuse. - **Analyse and communicate findings** in clear, actionable ways through reports, summaries and visual frameworks such as personas and journey maps. - **Collaborate with product managers, designers, and engineers** to define research questions, prioritise studies, and turn insights into product improvements. - **Help scale research at Digistore24** by improving our processes, templates, and tools: making it easier for the whole team to run great studies. **Your benefits at Digistore24** Play a crucial role in shaping our future projects within a collaborative work environment, while enjoying flexibility in working time and location. - Join an **international UX** team that values evidence-based decisions and continuous learning - Grow your skills with a dedicated **training** budget and access to professional research tools - **Work remotely** or from one of our partner coworking spaces (max. 3 days a week), with reliable internet access. - Benefit from regular training and further education - **Enjoy the stability of a successful German high-tech company** funded by its products, not investors - **Be part of an outcome-focused team**and a culture of direct feedback - **Modern equipment**: ThinkPad or MacBook - International, collaborative team with strong cohesion - Spectacular team events in various European countries - **Autonomy** from day one - First-name culture, no dress code, flat hierarchies - Flexible working hours, Monday to Friday **Your superpowers** - **2-4 years of hands-on experience** in user research or research operations, ideally in a SaaS or e-commerce environment - **Proven ability** to run qualitative studies independently (interviews, usability tests) and remotely - **Experience with research tools** such as Lyssna, Hotjar, Typeform, Dovetail, or Airtable - Strong communication skills in **English (C2) and German** (C2 or native speaker) - Familiarity with agile, cross-functional product teams and user-centred design processes - You’re a **curious and structured researcher** who loves uncovering insights that help teams build the right things - You’re **skilled in qualitative methods** such as interviews, usability testing, and quantitative methods like surveys, A/B tests, or data tools and enjoy mixing qualitative and quantitative insights - You can **manage research operations**: from recruiting participants and handling incentives to maintaining templates and repositories that make insights accessible for everyone - You know how to **analyse data and turn findings** into stories that inspire change, whether through reports, personas, journey maps, or presentations - You **communicate clearly** and work well with cross-functional teams — helping product managers, designers, and developers make evidence-based decisions - You’re **proactive**, organised, and not afraid to take ownership of research questions, even when there’s ambiguity. **This position is NOT for you if** - ⁠you prefer to work without speaking to users or gathering real feedback -you find planning, coordinating, or recruiting for studies tedious -you’re uncomfortable presenting your findings or influencing stakeholders -you expect others to define what to research instead of identifying opportunities yourself -you need detailed instructions and rigid processes — this role requires flexibility and initiative **Our values** Please take a REALLY close look at the values. Are you ready to live them? **Your typical day at Digistore24** - You start your day with a cup of coffee while checking feedback from yesterday’s study sessions or survey results. You jot down new ideas and plan your next steps. - It’s time to sync with a product manager or designer to define this week’s research focus — maybe a usability test for a new checkout flow, or interviews to explore why users cancel subscriptions. You align on goals, scope, and participants. - Next, you prepare and run research sessions: scheduling participants, moderating calls, or reviewing recordings. You collect insights and highlight e