Senior UX Researcher

We are looking for a senior user-experience (UX) researcher to expand our design team, someone with a passion for creative and dynamic insights to help us make an ever-more engaging and useful product. You will be our gateway to a deeper understanding of our customers with an emphasis on remote coordination of users and in-person research projects, translating research insights into actionable recommendations, and communicating findings to the team.

**Responsibilities**
- Facilitating UX and usability studies with remote research tools (UserZoom, UserTesting, etc.)
- Educating teammates and stakeholders on UX research methodologies
- Crafting and leading UX research using both qualitative and quantitative research methods and analyses that inform product design and strategy.
- Leading research initiatives to identify meaningful and actionable user-centered insights to help the team deliver industry-leading user experiences
- Working closely with product and customer teams to identify relevant research questions
- Discovering and understanding user behavior, motivations, and needs to help teams shape concepts, products, and solutions
- Creating discussion guides and leading open-ended, contextual conversations to help generate answers to crucial questions
- Interviewing internal and external stakeholders to gather requirements
- Understanding product roadmaps and planning long-term and short-term research initiatives to inform design decisions
- Designing studies that address both user behavior and attitudes
- Providing actionable insights to inform product design, fuel ideation and evaluate designs
- Collaborating with the Product Experience Team on the development of design deliverables, e.g., user archetypes, journey maps, user flows, prototypes, and metrics
- Carrying out extensive competitive analysis showing the value of different approaches and their pluses and minuses
- Utilizing ideation and storytelling skills to effectively communicate research insights and ideas with colleagues, management, and external parties both in the U.S. and other countries
- Promoting best practices for user research, by remaining up to date on recent improvements in fields of user experience, user research, and product design

**Education and Experience**
- Bachelor’s or Master’s Degree in the study of user experience, design, research, or related fields; for example, User Experience Research or Design, Behavioral Science, Computer Science, Human-Computer Interaction, or a related field or equivalent industry experience.
- 5+ years of work experience in conducting user research and usability testing and translating research outcomes into actionable insights using a variety of usability methods for both remote and in-person research, including card sorting, heuristic evaluation (formal and informal), cognitive walkthroughs, participatory design / co-creation workshops

**Knowledge and Skills**
- Portfolio demonstrating UX research, conceptual thinking, creative problem solving, and deliverables (e.g., study plans, reports, and data visualization).
- Team player with an ability to build relationships among peers and across departments
- Ability to ask, as well as answer, meaningful and impactful questions
- Able to give and receive critical feedback
- Ability to work in a fast-paced, dynamic, and international multidisciplinary team environment
- Strong presentation and interpersonal communication skills
- Experience with various types of analysis techniques (e.g., synthesizing data, affinity diagrams, statistics, classification, clustering, etc.)

Entity Sales and Services