Application Support Engineer Plm

hace 2 semanas

Barcelona, España Siemens Mobility A tiempo completo

**Siemens Digital Industries Software** is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

**Key Responsibilities**:

- Support Case Resolution: Handle incoming support cases from customers, analyze their problems, and provide timely solutions or workarounds that meet their needs. Collaborate with our global software development organization and customer care teams to address customer issues efficiently.
- Problem Analysis and Reporting: Under mínimal supervision, analyze customer problems thoroughly and provide detailed problem examples to development teams. Write comprehensive problem and enhancement reports to facilitate continuous improvement of our products and services.

**Qualifications**:

- Degree or equivalent experience in Computer Science, Mechanical Engineering, or Mechanical Design.
- Sound knowledge of operating systems, databases, and PLM software.
- Excellent interpersonal skills in English, both written and verbal, with the ability to convey technical information clearly and concisely.
- Analytical approach with the ability to diagnose and solve technical issues optimally.
- Collaboration & communication, as well as analytical thinking, are the traits we value.
- Ability to work effectively in a team with multiple nationalities and cultures, as well as independently with mínimal direction.
- Ability to prioritize business-critical (escalated) issues.

**Nice to Have**:

- Experience as a Teamcenter architect/consultant, support engineer, or system administrator.
- Experience in managing and optimizing LDAP/Kerberos/SAML servers using Windows Domain Controllers and Active Directory.
- Knowledge of Linux and Windows OS server.
- Understanding of Docker and Kubernetes.
- Familiarity with TLS protocols, web servers, load balancers, proxies, firewall management, and network analysis/Wireshark.
- Proficiency in Oracle/MSSQL database administration.
- Additional European language skills.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

**We are Siemens**

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

**Transform the everyday**

J-18808-Ljbffr

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