Operations Manager

**About Glovo**:
We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of livesall while having fun

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

**Your work-life opportunity**:
In the Iberia team, you will be responsible for helping build the bridge between the global Glover Experience strategy and the Local teams. We are looking for someone to connect, understand and push forward solutions to improve the pain points couriers have in each market. You will need to become the point of contact for all the local teams in Spain, to make sure the couriers are satisfied and have fair metrics. You will need to have a data-sensitive approach to identify, manage and track key performance indicators in each country and as a region. We are looking for a person with a positive attitude, lots of gas, creativity to think out of the box, and passion for the work you will develop.

**Be a part of a team where you will**:

- Understand and adapt the Glover Experience strategy for each of the different locations in the region
- Have analytical skills and be able to manage looker/excel/google spreadsheets to be able to develop several actions to implement operations pillars.
- Be able to create full communication strategies with clear KPIs and objectives to track, motivate local teams to execute this. And help them with content, channels, targets, and material for the riders/glovers.
- Create postmortem documents to analyze the results of each project and be able to easily replicate them in the rest of the countries
- Analyze market insights from focus groups, surveys, interviews, and others to understand the riders.- Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference**You have**:

- 2-5(max) years of experience in highly demanding positions (operations, technology, consulting, investment banking, etc.).
- Experience in startups, technological platforms, or the on-demand industry preferred.
- Deep understanding of the user experience and operational levers to improve it.
- A results-oriented, analytical mindset to re-think our processes is a must.
- SQL skills are not required but valued.
- Excellent communication, the ability to engage internal and external stakeholders.
- Combine a day by day and tactic management with a strategic and long term view.
- Professional in English.- An empathetic, inclusive and curious attitude**Experience our Glovo Life benefits**:
- Enticing equity plan (if applicable)-
- Top-notch private health insurance-
- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders-
- Discounted gym memberships-
- Flexible time off (take the time you need) and hybrid working model (own your time)-
- Enhanced parental leave including nursery support-
- Online therapy and wellbeing benefit-
- External learning budget**What you'll find when working at Glovo**:
- Gas: Driven to deliver quality results quickly- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you

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