Client Growth Manager

hace 1 semana

Barcelona, España Kooomo A tiempo completo

Barcelona

**Role Description**

Will thrive working with people, networking and building professional relationships. You will have a solid understanding and have a passion for eCommerce and constantly challenge yourself to support and enable our merchants to drive more revenue and conversions.

**The value you will deliver**:

- Work across our international client base (from Ireland, UK, Italy, Spain) to evaluate their performance and develop strategies to improve overall conversions and engagement.
- Liaise with the Product and Marketing functions at Kooomo to nominate new features and promote and market these to our merchants.
- Liaise with the Partner function at Kooomo to identify relevant technology partners that can support your mission.
- Establish trusted relationships with our merchants to understand, propose and report on growth strategies.
- Act as point of contact for our clients to handle all onboarding, strategy sessions, reporting, renewal and upsell opportunities.
- Undertake monthly and quarterly business reviews with clients.
- Using a data-driven approach, understand what the most appropriate omnichannel and growth strategies best suit merchants, constantly evaluating emerging market trends and business needs.
- Collaborate with the Project Managers and Product Owners of the project team during the initial onboarding and development of new eCommerce websites and post-go-live.
- Define a plan and process for upselling and cross-selling to merchants.
- Execute and manage all outbound sales sequences on behalf of your client portfolio.

**Requirements**:

- 3+ years in a similar role (examples: Growth Manager/eCommerce Manager/CRO Specialist/Digital Marketing Specialist/Marketplace manager/Sales management).
- Languages: English & Italian.
- Good understanding of eCommerce platform fundamentals and key technology integrations (examples: Product Feeds/Marketplaces/Reviews/Social).
- Experience and certification with Google Analytics, Data Studio or similar technologies.
- You have a bias for action with a strong eye on delivering and reporting on KPI’s.
- Passionate, solid understanding and up-to-date on eCommerce trends.
- Strong communicator and team player.
- Be open to international travel.

**Additional beneficial skills/experience**:

- Knowledge of CRO best practices and tools.
- Marketplace specialist experience.
- Agile experience.
- A good grasp of SaaS in Europe.
- Other European languages such as Spanish or German.
- A fast-paced, challenging and fun multicultural working environment, distributed in Ireland, Italy, and Spain.
- The opportunity to work with one of Europe's fastest-growing, most respected and most successful eCommerce providers.
- The chance to have a significant and important contribution to Kooomo's growth
- The chance to make a lasting difference.
- Competitive base salary and Commission.
- 23 Annual leave days per year (which increases with service).
- 3 Company days per year.
- 10 Sick days per year.
- 5 Training days per year.
- Monthly team events.
- A flexible hybrid working environment where you may work from home some days and our office on other days

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