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Customer Success Manager
hace 2 semanas
At Hudl, we build great teams. We hire the best of the best to ensure you're working with people you can constantly learn from. You're trusted to get your work done your way while testing the limits of what's possible and what's next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That's why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
**Your Role**:
We're looking for a Customer Success Manager to primarily focus on supporting the success of professional football clubs in Eastern Europe, including teams from Armenia, Azerbaijan, Kazakhstan, Georgia, Uzbekistan, Ukraine and Moldova. You'll help users get the maximum benefit out of their subscriptions to Hudl's suite of products (e.g., Sportscode, Replay, Wyscout, Statsbomb, Wimu and more).
In this role, you'll:
- **Develop strong customer relationships**. You'll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
- **Be involved in all aspects of support and account management**. You'll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
- **Work toward goals**. Throughout the year, CSMs work toward the achievement of quarterly and yearly renewal targets. You'll run meetings to understand client needs and identify opportunities for upselling additional services.
**Must-Haves**:
- **Football club experience.** You have worked as a performance analyst, coach or another role within a professional club. You have a history of using Hudl products, especially Hudl Sportscode.
- **Excellent communicator**. Presentation skills are key in this role.
- **A relationship builder. To drive expansion and renew customers, relationships are key. You consistently go above and beyond for your customers.**:
- **Flexibility**. You can spend a few weeks in a row away from home during winter camps (in January/February) in Antalya and Marbella. You're happy to hit the road and visit customers on a consistent basis, traveling up to 50% of the month during busy seasons.
- **Multilingual.**You're fluent in English, plus Russian and/or Ukrainian. (Any other languages are a plus.)
- **Proactive**. You enjoy finding ways to help customers improve their product experience.
**Nice-to-Haves**:
- **Analytical**. You're comfortable looking through metrics that showcase user behavior and engagement.
- **Autonomous**. You're a self-starter and are able to take initiative to solve problems.
- **Project management**. You'll be working with multiple stakeholders both internally and externally. Being able to multitask is essential.
**Our Role**:
- **Champion work-life harmony**. We'll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- **Guarantee autonomy**. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas.
- **Encourage career growth.**We're lifelong learners who encourage professional development. We'll give you tons of resources and opportunities to keep growing.
- **Provide an environment to help you succeed**. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you're at the office or working remotely, we'll provide you the tech you need to do your best work.
- **Support your wellbeing.**Depending on location, we offer medical and retirement benefits for employees—but no matter where you're located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.
**Compensation**:
**Inclusion at Hudl**:
Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong.
We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there's ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.
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