Customer Representative
hace 7 días
**Location** - Madrid, Spain**Language** - Spanish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in our MAdrid facility and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. We’re on the lookout for **Spanish-speaking Customer Representatives (hybrid)** to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As a **Customer Service Representative** on our team, you will: - Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions - Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems - Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered - Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position Concentrix + Webhelp is a great match if you: - Are proficient or bilingual in **Spanish, advanced Portuguese and upper intermediate English**: - Have interest in the healthcare industry - Have a good understanding of the MS Office environment is essential **It will be a plus if you have**: - A strong technical affinity, experience in technical field is a plus - Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: - **Full-time 39 hours/week contract: Monday to Friday either 09:00 to 18:00 or 12:00 to 21:00** **- Salary 19 500 euros gross/year + up to 1900 euros gross/year in bonus** - **Medical insurance and food card**: - Central location in **Madrid** **- Possibility to work from home**: - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Reimagine the best version of you Concentrix + Webhelp is an equal opportunity employer Eligibility to work In accordance with Spain’s law, only applicants who are legally authorized to work in Spain will be considered for this position. RRQ23-008094-1-SPAIN
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