House Relationship Manager

hace 16 horas

Barcelona, España Soho House & Co. A tiempo completo

**Who We Are**

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

The Role...

At Soho House, the **House Relationship Manager** is responsible for looking after our clients and keeping our prospective clients informed. The House Relationship Manager will use various marketing and outreach strategies to generate and nurture new accounts for the region.
They will handle direct sales and perform account management tasks, including entertainment.
You will focus on account development and growth, and develop and implement plans and strategies to help increase repeat business.

A **House Relationship Manager** will be able to Create and deliver sales presentations to prospective clients. Solicit new and existing accounts to meet and exceed revenue targets through telephone prospecting, outside sales calls, on-site inspections and written communication. Develop targeted outreach events by making personal appearances when necessary. Prepare information for customers, meet with them and entertain them as deemed appropriate by the potential business for that account. Manage accounts to achieve customer satisfaction and solicit past and new business to ensure all revenue targets are met or exceeded.

**Your responsibilities are...**
- As a house manager you will be responsible for giving instructions and coordinating all departments involved in order to ensure the highest quality of service to the clients when in House (from arrival till departure)
To co-ordinate and process all phase of group contracts - booking, securing deposits and processing payments with Finance in a timely manner.
- In addition, you will
- To report monthly on customer relationships, sales forecasts, and new prospects.To maintain a database and track Group Sales leads, inquiries, lost business, sales revenue, and provide ongoing status reports to HOO & MD.

**Who you are...**

We are looking for someone who is influential and who enjoys working in a fast-paced environment. For this role you need to thrive within the creative industries and bringing people together.

The role requires an individual who is a good communicator and problem solver as you will work with many different stakeholders on simultaneous projects. This also requires structure as planning and developing a strategy for events will be essential for your success in the role.

Furthermore, we see you as:

- Previous experience, ideally responsible for multi properties within a hotel group
- Strong strategic thinking and negotiation skills
- Good organisational and communication skills
- Superb presentation skills
- Ability to interface with wide range of constituent groups
- Budget forecasting, development and management skills
- Basic IT and database skills
- The ability to attend to detail in transactions

**Opportunities for all

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