HRx Assist Onboarding Support

Our story At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Role The hrX Assist Associate will implement, configure and support the tasks related to the onboarding of a customer in the hrX Assist ticketing tool. This individual will assist also in the testing, correction and resolution of the issues reported. Function: - Implementation of new Customers in our hrX Assist ticketing tool > Configuration of a customer following the standard questionnaire > Unit testing of the solution/changes and ensures the testing is documented > Makes analysis of ticket request / problem description and proposes solution > Solves tickets in defined timeframe / priority. Optional but desired skills: - HTTP/CSS/SQL/Network essentials. - Knowledge on IT software maintenance and configuration. Mandatory skills: - Organizational / Good planning skills. - Team-work / good team player. - Initiative: Tackles problems, generates new ideas, self-development and eager to learn new things. - Interpersonal Skills: good listening skills, builds strong relationships, flexible/open-minded, positive and handles constructive criticism. - Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts. - Responsible **Requirements**: Our commitment to Diversity and Inclusion Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. **Diversity Policy Statement** Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country - Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units._ We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER**: - Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER**: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .