IT Cloud Administrator

Bizagi is growing fast as part of the rapidly expanding cloud automation market. Right now, we’re looking for the best individuals across regions with a talent for innovation. We are extremely passionate about our global team, our diversity, our culture and our customers.

Bizagi is a global software company born in LATAM with a strong presence in EMEA and growing fast in NAM. Bizagi stands for Business Agility with a clear vision: to be the best process automation company enabling large organizations to change faster.

Because traditional software development and legacy systems can be slow, Bizagi developed an easy-to-use cloud platform for low-code process automation. It helps organizations across industries to launch modern apps that digitize and automate the way the business works. Customers include adidas, DHL and Old Mutual.

What is it like to work at Bizagi?

We are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. You’ll have the chance to work with talented people across the globe - including our world-class leaders. Every Bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. We don’t take ourselves too seriously and we celebrate new ways of thinking. Once you join you will see also that Bizagi embraces diversity, equality, inclusion, and mutual respect.

Importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. Our values are to be innovative, collaborative, and responsive. We believe in being accountable for responsibilities and working towards outcomes, not hours in the office or ‘online’.

Come join us and find out what the best work of your career could look like here at Bizagi

What We Are Seeking

We are looking for someone to provision, monitor, support, and maintain the Microsoft Azure platform in order to offer the best service for internal use environments of the PaaS Bizagi services. This includes to plan, organize, and manage servers, network devices, and IT services. This includes developing, maintaining, and supporting network infrastructure and server infrastructure, data communications, and telecommunications systems. The Cloud Administrator also provides end-user customer service and direct activities to resolve IT-related problems promptly and accurately.

The role requires someone with 2 or more years of experience working with Microsoft Azure, and at least 3 years managing Microsoft Services.

Key Tasks & Accountabilities
- Participate in the implementation of the necessary resources in Azure to support, monitor and operate Cloud platforms.
- Support, monitor and operate the Microsoft Azure platform.
- Use the best practices of the Cloud service operation for an excellent operation in the service.
- Work closely with the security and development team, to ensure the correct operation of the platform.
- Perform daily activities for administration, provisioning of environments, troubleshooting and maintaining the cloud platform.
- Work closely with the internal teams to guarantee 24x7 monitoring, control and support for the whole infrastructure.
- Continuous improvement of internal user support processes, infrastructure management, business continuity, and disaster recovery.
- Ensuring the integrity and security of business information.
- Design and implement improvements in IT services that enable the company to meet business objectives.

**Skills**:
Essential
- 2 or more years of experience working with Microsoft Azure, and at least 3 years managing Microsoft Services.
- Proven track record managing and giving support to Microsoft Azure platforms.
- Azure Cloud services best practices
- ITIL knowledge
- Process documentation
- Ability to implement/support cloud infrastructure designs provided by architects.
- Experience managing network devices such as firewalls and switches, Windows servers and others.
- Excellent proficiency in English and Spanish
- Exceptional listening, verbal, presentation, organizational, and written communication skills.
- Attention to detail, creativity.
- Decision-making, problem-resolution, and creative thinking skills.
- Able to multi-task activities.
- Proficient in working with other teams to have the best service quality.
- Analytic skills
- High integrity