Windows Os Service Owner

Avenida Infante D. Henrique, Lote 320, Edifício IDB Lisbon, 3º Piso, LISBOA, PT, 1800-220; BARCELONA; MADRID
- INFORMATION TECHNOLOGY
- 3575
- GO_DE_3 Specialist_1_Tariff
- Hugo HAMAIDI

**About AXA**

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

**About the entity**

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities

**Where will you be in the organization?**

**The division**

Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

**The department / team**:
You will join the Distributed & Mainframe Global Products department, which delivers final Products for the AXA’s entities (e.g POD, Z and ISeries, DC) and transversal components or intermediate products to other Products departments (e.g Cloud, Workplace...) with right quality of services.

We are relying on more than 220 people to handle product development in an agile way of working while taking care of major transformation program, as One DataCenter (aiming to define and implement the Datacenter strategic plan jointly with the AXA Entities) or ATLAS program (a strategic program mixing Cloud solutions, Core IT optimization, infrastructure modernization and technical services rationalization).

**Our main missions**:

- Be a cornerstone of the Cloud Strategy and accompany the Cloud Transformation having a specific role on the design and delivery of the new Infrastructure hosting platform, within our Datacenters (SDDC-POD), while supporting the migration to target platforms
- Protect Core-It QoS over the next years by selective refresh while continuing to decommission related infrastructure
- Migrate Technical Services to the new Cloud Target
- Enhance our Ecosystem toolset introducing AIOps where it makes sense (e.g Request with Bots, Monitoring with Machine Learning)
- Define One Data Center strategy to rationalize our DC footprint and define related right Target Operating Model
- Continue our department transformation into a global product driven organization.

**About the job**

**Job purpose and Main missions**:
As a Global Service Owner for distributed managed OS, your main objective is to : Protect all Service oriented non technical processes for end to end IT Product Management.

**Your responsibilities include**:

- Manage all non technical service oriented processes being part within a formal ITIL Enterprise Foundation framework ( ITSM )
- Focus on QoS, Process Evolution, Design and operations for distributed managed OS Product Teams
- Act as Governance, escalation and coordinating Instance to reduce MTTR, MTTA, MTTF, MTBF scenarios.
- Manage operational support service provider partners to ensure high level of quality and high class service alignment.
- Oversee all kind of relevant KPIs, SLAs, OLAs for the Product Team and establish a pro-active communication and sharing environment to further optimize and support new upcoming trends like AI-Ops, shift left activities, pro-active Incident avoidance and automation capabilities for operational business

**About you**

**We are looking for someone with the following experience and skills**:

- Senior and Advanced experience in managing ITI