Customer Service Representative

Are you looking for a new challenge in your career? Great And you’re considering working at Cigna? Even better You’ll have lots of questions. Here are some answers.

What does Cigna do?
We started over 200 years ago and we continued to innovate and expand ever since. Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve.
We deliver choice, predictability, affordability and access to quality care through connected, personalized solutions that advance whole person health, both in body and mind.
With more than 170 million customer and patient relationships in more than 30 countries and jurisdictions, we are able to harness actionable insights that drive better health care results.
Our global workforce of more than 74,000 employees are dedicated to living our mission and being champions of our customers and communities each and every day.
Cigna provides employee benefits around the world, amongst which health insurance services and life & protection solutions (LPS) like life & disability plans. We’re passionate about helping people improve their health, well-being, and piece of mind.
Cigna Europe has more than 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programmes for domestic and international recruited staff from European corporations, International Organisations (IGO & NGO) and governments. We also provide healthcare for globally mobile individuals. To support its European and Global Segments customers, Cigna Europe has dedicated offices in the United Kingdom, Belgium, Spain, Kenya, Dubai, the United States and Malaysia. Over the years, we have acquired an in-depth understanding of the daily challenges faced by domestic and international organisations, and their staff members in managing their health and wellbeing.
We’re people-people. We are a human organization, where people come first. Whether it’s our customers, patients, clients, or colleagues, we aim to improve the health, well-being and peace of mind of everyone we can reach

What makes Cigna different from other employers?
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.
We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.

What are your main responsibilities?
You are responsible for the client communication for designated account relationships.

**KEY AREAS**:
Coordinate and ensure follow-ups of the assigned contracts.
Handling medical issues, in collaboration with our medical consultants
When needed, put your language skills at work to translate different documents.
The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.
Contribute to maintaining a co-operative and friendly working environment.
Your critical eye easily spots possible improvements, and you share them with your manager.

**Relations to other positions**:
Assist the Client Manager in several tasks (e.g. preparation of presentations, preparation of analyses of cases)

**Provide all necessary information to the involved parties**: clients, insurers, the International Customer Services, Finance and Accounting Marketing and Communication.
Contribute to maintaining a co-operative and friendly working environment.
Inform Supervisors and Senior Supervisors on problems and inefficiencies.

What skills do you need?

**Education Level**:

- Bachelor or similar by experience: Translation and Interpreting or Foreign Languages studies highly valued.

**Specific Knowledge**:

- Active knowledge of English and Dutch (C1 level)

**Soft Skills**:

- Skillful in taking decisions: takes the right action on allocated files based on the available information.
- Excellent Communication skills.
- Accurate: works accurately on the input of data, aims to work faultlessly.
- Discipline: pays attention to procedures, agreements and document flows.
- Efficient: finds a good balance between quality and quantity.
- Team player: Able to work in a team.
- Discreet: works discreetly with confidential (medical) information.

**Working shift**:
Monday to Friday 09:00-16:45

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices fo