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Assistant Housekeeping Manager
hace 3 semanas
**Company Description**:
- SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary_
**Job Description** What you’ll do**
We are looking for an experienced Assistant Housekeeping Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.
- Assist the Housekeeping Manager in all kind of daily operations and the overall department management, including third party companies.
- Control of budget and monthly financial closure of the department costs.
- Ensure all departmental service standards and sequences of service are being upheld.
- Work collaboratively with all housekeeping partners on a day-to-day basis.
- Maintain a close relationship with the Front Office and Engineering Team.
- Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
- Maintain proper inventory levels, managing cost per room for supplies.
- Support in managing day-to-day staffing requirements.
- Plan, assign work and establish performance and development goals for employees.
- Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
- Supervise laundry operations.
- Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department managers.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
**Qualifications** What we are looking for...**
- Minimum of 3 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a big plus.
- Someone who understands, celebrates and embraces the SLS brand values.
- Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
- Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
- You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
- You take ownership of important issues, solve problems, and make effective decisions.
- You learn quickly and adapt to SLS’s unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
**Additional Information** What's in it for you...**
- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
- SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint
- venture with Accor, formed in 2021._
