Remote Support Engineer

hace 2 semanas

Mutilva Alta, España Sungrow - EMEA A tiempo completo

**Your mission**:
What is more sustainable than investing your ideas, your energy and your work time in making our little planet a pleasant and welcoming home for the many generations that will follow us?
It is not only a job - it is a just cause that will fill you with satisfaction every day.
We are constantly moving forward and looking out for a Remote Support Engineer to support our growth in the solar industry.
- First-level support of issues, communicate with customer and provide support
- GSP system tickets handling for direct sales product
- Perform troubleshooting and incident response on the systems according FQA and instruction
- Escalate the trouble ticket to second Line when you cannot solve it
- Track issues through to resolution
- Implementation for software delivery and upgrades
- Working to triage or troubleshoot the issues within their defined areas

**Your profile**:
All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it's all about electrical equipment, that's why it is essential for you to have:

- Education as Electrical technician or Engineer
- Willing to work on call duty.
- Experience with Sungrow product is beneficial
- Experience dealing with issues, and have good communication
- Willingness to travel
- English and Spanish Proficiency at least C1 Level
- Driving license is beneficial
- H&S training to access to construction site with electrical specific training is beneficial
- Filed service work experiences is beneficial

**Why us?**:
This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world's biggest Inverter Manufacturer, which we are extremely proud ofAnd now, for this decade, we are increasing our game, and You, You might become part of it Besides that, many things await You:

- Opportunities for Career advancement
- Bonus payment based on pre-agreed and signed KPI agreements
- A multinational team awaits You with lots of european and transeuropean exchange
- Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
- Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China

**About us**:
We are a green tech company with young creative minds.

We are fighting every day to make our mission happen - **Clean Power for All**

With ~400GW of clean power presently installed worldwide, we are on the road to success

Welcome at Sungrow

Want to know more? Check out what working with us is like

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