Customer Interaction Analyst with Portuguese

hace 1 semana

Bilbao, España PepsiCo A tiempo completo

Overview:
Are you interested in a career in **Customer Service Administration** in PepsiCo?

Then now is the time to explore the opportunities of PepsiCo: join us as the next **Snacks Customer Interaction Analyst.**

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office in Vitoria is informal and engaging. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

**Your mission**:
In this role you will be supporting Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support.

You will be communicating with different customers and coordinating tasks at national and state levels as well as supporting field SC training programs. You will be collaborating with all departments supporting SC in terms of solving issues and implementing business actions.

**Responsibilities**:
**_ Your day to day with us:_***
- Manage & Fulfill orders
- Manage returns/refusals
- Contact customer to find a solution and adjust communication in line with business content to find most efficient solution for complex requirements
- Develop winning relationships with key stakeholders within the Cluster Supply Chain function and IBERIA BU SC teams, embedding GBS Supply Chain services within the organization
- Support the Customer Service Lead with all initiatives to improve GBS service offerings

Qualifications:
**_ What will you need to succeed?_***
- Profieciency in Spanish & Portuguese
- Previous experience in a customer order management role, able to demonstrate good stakeholder management and alignment to external customer needs and expectation
- Excellent analytical skills and numerical abilities
- Great communication and interpersonal skills
- Strong Excel & Office package knowledge
- Able to handle multiple projects within tight deadlines

**What makes us different?**
- Hybrid working model: combination of remote and collaborative office experience to enable innovation
- Flexible work schedules & Work-life balance
- Professional growth possibilities & learning opportunities

**Being you at PepsiCo**:

- PepsiCo is an equal opportunity employer, committed to helping people lead healthier lives and supports workforce diversity. We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability._

**Planet + People**:

- PepsiCo Positive (pep+) is how we’ll transform the way we create value by operating within planetary boundaries and inspiring positive change for the planet and people in the global food system._

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